Business Operations Team Lead

FeverUp • Los Angeles, CA

5d • Hybrid

About The Position

Fever is hiring a Business Operations Team Lead for its SSI team within Fever Originals, which builds, manages, and scales a global portfolio of recurring live experiences, including immersive shows, concerts, and theatrical formats across more than 100 cities. Embedded in a regional office, the Team Lead works across Growth, Marketing, Production, Operations, Finance, and Legal, and interfaces with venues, production partners, artists, and casting agents.

The Team Lead owns regional operations and a portfolio of live experience IPs, with accountability for expansion, quality, and profitability. The role includes ownership of regional operational P&L; launching IPs in new cities; adapting global experiences to local markets; improving customer satisfaction and ratings; growing add-on revenue; and managing operational KPIs and processes. The Team Lead also leads 6–12 Project Managers and Producers, develops team performance, and contributes to regional and global strategy, business-model improvement, program development, and expansion priorities.

The role is hybrid: office-based Monday through Thursday and work from home on Fridays. Fever describes the position as offering real ownership and impact from day one, alongside professional and personal growth in a fast-moving international environment. Total compensation is approximately USD 130,000 gross per year, including base salary and a performance bonus.

Requirements

• 5–8 years of experience in operations, general management, consulting, or a fast-paced startup environment, including P&L ownership and demonstrated results.
• Strong analytical skills and experience using data to make decisions; comfortable with P&L analysis, KPI monitoring, and data tools.
• Proven team management experience, including hiring, developing, motivating, and holding a team of 6–12 people accountable to high standards.
• Operational rigor, attention to detail, and a process-minded approach, with a track record of improving execution quality and identifying problems early.
• Strategic mindset and ability to identify changes that could materially improve the business.
• Strong communication skills across levels and functions in a global, cross-functional organization.
• Entrepreneurial spirit and comfort with ambiguity, changing priorities, and ownership without a complete playbook.
• Native or highly fluent English.

Nice To Haves

• Additional language skills, depending on the market.

Responsibilities

• Own the regional operational P&L across active IPs, including revenue, costs, and gross margin.
• Expand the IP portfolio into new cities by identifying venues, negotiating with local partners, and launching markets while preserving experience quality and format standards.
• Adapt global IPs to local markets, including production format, casting, logistics, and programming.
• Improve ratings and customer satisfaction by diagnosing quality issues and leading corrective action plans.
• Grow add-on revenue streams such as merchandising, upsells, food and beverage, and brand partnerships; support testing new programs in the market.
• Monitor and own regional operational KPIs, including occupancy rates, audience ratings, capacity launch efficiency, and gross margin per show.
• Use data tools and dashboards to identify performance gaps, build improvement plans, and track results.
• Ensure adherence to operational guidelines and processes, including launch cadences, reporting standards, and production requirements.
• Collaborate with Growth on capacity planning, marketing strategy, and pricing to maximize portfolio revenue.
• Identify process inefficiencies and propose scalable improvements.
• Lead a team of 6–12 Project Managers and Producers; set goals and priorities, hold regular one-to-ones and performance reviews, and build an accountable, high-performance culture.
• Develop team members' skills and career paths and manage performance proactively.
• Foster accountability, proactivity, data-driven decision-making, and entrepreneurial ownership across the team.
• Identify opportunities to improve the business model, test new formats, and grow Fever's regional footprint.
• Contribute to global discussions on IP strategy, program development, and expansion priorities.
• Represent the region in cross-functional forums and communicate what is working, what is not, and what should change.

Benefits

• Competitive compensation package with base salary and performance bonus; total compensation is approximately USD 130,000 gross per year.
• 40% discount on Fever events and experiences worldwide.
• Health and dental insurance.
• Wellhub membership.
• 22 days of annual leave.
• Hybrid working, with office attendance Monday through Thursday and work from home on Fridays.
• Real ownership and impact from day one in a high-growth global category leader.
• Professional and personal growth in a fast-moving, international environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed