Operations Training Lead

CJ Logistics HR Team•Des Plaines, IL

2d•Hybrid

About The Position

The Operations Training Lead owns training quality and consistency across CJ Logistics’ logistics center network. The role builds and maintains a certified trainer network, rolls out standardized learning plans, and supports new site startups, system conversions, and strategic projects. It requires travel between facilities to onboard employees, stabilize performance, and audit compliance. This is a warehouse-based role performed in a hybrid environment that combines warehouse and office work; remote work may be available depending on business needs and location eligibility. The position works across HR, Operations, site-based trainers, and site leadership to develop employee capability, assess proficiency, analyze performance data, and address training gaps. Flexible hours may be required, and travel may reach 75% within the assigned region.

Requirements

3–5 years of experience in operations training, warehouse leadership, or multi-site learning and development.
Hands-on proficiency with Warehouse Management Systems (WMS), including leading training during system conversions.
Ability to lead diverse training sessions and adjust delivery to the audience’s pace and skill level.
Proven success building trainer capability through Train-the-Trainer programs and formal coaching.
Clear, constructive coaching style delivered professionally.
Ability to shift priorities and manage multiple workstreams in a fast-paced environment.
Strong use of performance data to pinpoint root causes of training gaps.
Strong interpersonal skills and ability to influence site leadership and work across functions.
Flexible hours are required.
Up to 75% local travel; frequent travel to facilities within the assigned region is required.
Ability to perform essential job functions with or without reasonable accommodation.
The position is not eligible for visa sponsorship or support for work authorization.

Responsibilities

Grow and maintain the internal trainer network to ensure backup coverage at every site.
Conduct Train-the-Trainer workshops to establish consistent classroom and on-the-job training standards.
Certify and coach site-based trainers and hold them accountable to training standards.
Keep SOPs, digital learning tools, and physical training materials current, functional, and accessible.
Support the creation of digital and mobile learning resources.
Plan and execute end-to-end training for startups, system conversions, and key projects.
Identify and deploy internal trainers for onboarding, startups, and technical conversions.
Run and audit onboarding plans to ensure a consistent experience for new hires.
Train warehouse employees in all roles, emphasizing verified competency in safety, accuracy, and productivity.
Implement formal observations to measure employee proficiency against SOPs.
Coach site leaders on constructive performance observations that drive behavioral change.
Partner with HR and Operations to analyze performance data, diagnose training gaps, and launch targeted fixes.
Conduct a training and compliance audit at every site at least once per year.
Deliver detailed audit reports and work with Site General Managers to identify and close gaps.
Perform other related job duties as assigned or required.