Cafe Training & Operations Lead
About The Position
The Café Training & Operations Lead drives consistency, capability, and operational effectiveness across the café organization. The role connects Field Leadership, District Managers, Coffee Trainers, Innovation/R&D, and Café Operations to ensure new products, processes, systems, and standards are tested, documented, trained, and implemented effectively in the field. The role owns the development and ongoing maintenance of training materials, SOPs, operational resources, and field-facing tools. It partners with Innovation/R&D and Field Leadership to validate new processes for practical use and operational readiness, ensuring appropriate training and resources are in place before implementation. The position also manages key administrative and operational processes in SAP for the Café organization, including purchase requisitions, purchase orders, and related reconciliation activities. It requires a willingness and ability to travel up to 20% as needed.
Requirements
- Understanding of café operations and field execution.
- Ability to translate complex processes into simple, actionable resources.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Willingness and ability to travel up to 20% as needed.
- Core competencies include café operations and operational effectiveness; training content development; SOP development and documentation; process improvement; project and implementation management; cross-functional collaboration and relationship building; change management; problem solving and critical thinking; communication and facilitation; and attention to detail and organization.
Responsibilities
- Develop and maintain training materials and resources for café teams, Coffee Trainers, District Managers, and Field Leadership.
- Translate operational standards, product and coffee knowledge, and business initiatives into practical training tools.
- Partner with Field Leadership and Coffee Trainers to identify capability gaps and support Barista development.
- Support the tiered Barista training program, including its skills, expectations, resources, assessments, and progression pathways.
- Maintain an organized library of training materials, job aids, SOPs, and operational resources.
- Keep training current and aligned with business priorities, operational standards, and product or process changes.
- Gather field feedback and improve training content, resources, and development pathways.
- Develop, maintain, and implement café SOPs, job aids, and operational resources.
- Partner with Field Leadership, Coffee Trainers, and Innovation/R&D to test and implement new products, equipment, processes, and operational initiatives.
- Identify opportunities to simplify workflows, improve operational consistency, and enhance the café team experience.
- Translate approved processes into clear, field-ready documentation and training resources.
- Incorporate field feedback to support successful adoption and continuous improvement.
- Manage café purchase requisitions and purchase orders in SAP at café and national levels.
- Partner with District Managers and internal teams to support timely and accurate PO and invoice reconciliation.
- Maintain accurate purchasing documentation and adherence to established approval processes.
- Identify opportunities to improve the efficiency, consistency, and accuracy of café-related SAP processes.
- Serve as a resource for café purchasing workflows and related SAP processes.
- Build collaborative relationships with District Managers, Field Leadership, Coffee Trainers, café teams, and cross-functional partners.
- Serve as an operational resource and connector between café teams and support functions.
- Partner with field leaders to identify operational, training, and resource needs and translate feedback into actionable improvements.
- Communicate operational changes and provide resources that support consistent implementation and adoption.
- Travel up to 20% as needed.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Disability insurance
- Health savings account
- Flexible spending accounts
- Tuition reimbursement
- 401(k) match of 100% on up to 5% of eligible pay
- Fertility assistance
- Childcare assistance
- 12 weeks of parental leave at full pay after six months of continuous employment
- Employee assistance program
- Fitness discounts
- Wellness reimbursement
- On-site gym access at certain locations
- 120 hours of paid time off
- 11 paid holidays
- Paid volunteer time off
- Bonus
- Equity
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
