Regional Field Operations Lead

CloudFactory•Austin, TX

About The Position

CloudFactory is seeking a Regional Field Operations Lead to own field-service delivery across the United States. The role oversees distributed field technicians working at active construction sites to capture data using 360° cameras, produce visual data, and install beacons. It is responsible for ensuring scheduled captures and installations are completed on time, meet quality standards, and satisfy agreed service-level agreements while managing staffing, costs, equipment, safety, and site relationships. Based in Austin, Texas, the lead will spend significant time in the field, launching new projects, visiting existing sites, resolving operational issues, and connecting technicians across locations. The role is the regional operational contact for the client and the first escalation point for delivery risks. As services expand, the lead will support new kinds of field work and represent CloudFactory and its values to the team, partners, and construction sites.

Requirements

At least 5 years of experience in operations management, project management, or service delivery.
A proven record of managing field-based or multi-site operations with a distributed workforce.
Experience delivering against client SLAs in a service or outsourced delivery model.
Experience hiring, onboarding, and retaining hourly or field-based staff.
Strong planning, scheduling, and resource-management skills across multiple concurrent projects.
Comfort with field technology such as 360° cameras or similar devices, mobile apps, and cloud upload workflows, and ability to learn new tools quickly.
Strong knowledge of US construction-site safety, including OSHA standards, common hazards, and PPE requirements, and ability to coach a team to work safely.
OSHA 30-Hour Construction certification, or willingness to complete it within the first 30 days with CloudFactory support.
Ability to use data to track performance, identify trends, and report clearly to leadership and partners.
Proficiency with Google Workspace and scheduling or project-tracking tools.
Ownership mindset and proactive approach to delivery outcomes.
Calm, solution-focused problem-solving under pressure when sites, people, or schedules change at short notice.
Clear, confident communication with technicians, site managers, and partner stakeholders.
Ability to build trust and connection with remote team members.
Ability to balance partner needs with cost discipline and fair treatment of the team.
Based in Austin, Texas.
Able and willing to travel regularly to sites across Texas and other US states, sometimes at short notice and in remote areas.
Valid US driver's license and authorization to work in the United States.
Ability to work on active construction sites, including walking for long periods and climbing stairs.

Nice To Haves

Experience in construction technology (ConTech), reality capture, surveying, or a field-services company serving the construction industry.
Hands-on experience with 360° capture devices such as GoPro or Insta360, laser scanners, or drones.
Exposure to field installation of IoT or hardware, such as beacons, sensors, or site-tracking devices.
Experience launching operations in new markets or states.
PMP, PMI-ACP, Lean Six Sigma, or a similar project or operations certification.
Familiarity with US labor and wage-and-hour rules for hourly field staff.
Bilingual in English and Spanish.

Responsibilities

Plan and run day-to-day capture and installation operations across US sites, ensuring contracted work is staffed, equipped, and completed.
Own and maintain capture and installation schedules with local project leads.
Launch new projects by confirming site readiness, access, safety inductions, and equipment.
Visit existing and new sites to observe captures, resolve on-site issues, and build relationships with site managers and general contractors.
Own field safety, ensuring technicians complete inductions, use appropriate PPE, and follow OSHA standards and site rules.
Manage capture equipment inventory, shipping, maintenance, and replacements.
Provide on-site capture coverage when needed and maintain backup coverage for active projects.
Support new field-service rollouts, including beacon installation, by training the team and adapting workflows.
Recruit, onboard, and train data capture technicians in collaboration with talent acquisition.
Lead and coach a distributed team, including site-level leads where applicable.
Manage and approve team time, ensuring accuracy, productivity, cost efficiency, and labor compliance.
Build team connection through check-ins, site visits, and clear communication.
Track and improve retention and reliability, addressing performance and attendance issues.
Develop team skills and identify potential future leads.
Own delivery against partner SLAs for capture completion, timeliness, and data quality.
Monitor quality reviews, identify root causes, and implement corrective actions with local site leads.
Classify site health, lead recovery plans for at-risk sites, and escalate delivery threats early.
Set and maintain standard operating procedures for capture, upload, safety, and site conduct.
Report on operational performance, including SLA attainment, missed captures, staffing levels, and quality trends.
Serve as the main regional operational contact for the client and participate in regular operational reviews.
Plan for upcoming projects, typically 30 to 60 days in advance, by gathering site information and arranging staffing and equipment.
Manage regional delivery costs, including labor, travel, and equipment, and flag commercial or scope questions to leadership.
Identify ways to improve efficiency, reliability, and scalability as the program expands into new states.