Regional Operations Lead

JLL • Chandler, AZ

3d • Onsite

About The Position

The Regional Operations Lead serves as JLL’s senior operational representative for a defined geographic region within the Intel account and is accountable for operational performance across multiple sites. The role leads the safe, compliant, and consistent delivery of Integrated Facilities Management (IFM) services while ensuring an exceptional client experience. It builds executive relationships with Intel REWS stakeholders and leads multidisciplinary teams across Soft Services, Hard Services, Engineering, Workplace Experience, Projects interfaces, and Business Operations. The position partners with Intel regional leadership to advance operational excellence, financial performance, continuous improvement, and strategic initiatives.

This position is on-site in Chandler, Arizona, with travel across the assigned region. The environment includes corporate offices, manufacturing and mission-critical facilities, and potentially active construction sites, mechanical rooms, and industrial facilities. Work may involve extended periods reviewing operational data and conducting meetings, responding to operational emergencies outside standard business hours, and wearing personal protective equipment in certain operational areas.

The position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

• At least 8 years of leadership experience in Integrated Facilities Management, Manufacturing Operations, Engineering Operations, or Corporate Real Estate.
• Demonstrated experience leading multi-site operations with accountability for overall performance.
• Experience managing large operational teams and developing leadership talent.
• Experience working in complex manufacturing or mission-critical environments.
• Strong financial and commercial acumen, including P&L management experience.
• Demonstrated senior- or executive-level client relationship management and ability to build trusted partnerships.
• Proven track record leading organizational change and operational excellence initiatives.
• Must be authorized to work in the United States without sponsorship.

Nice To Haves

• Experience in semiconductor, pharmaceutical, or other highly regulated manufacturing environments.
• Previous Intel experience, either client-side or supplier-side.
• Engineering or Facilities Management degree, or equivalent educational background.
• Lean Six Sigma certification (Green Belt, Black Belt, or equivalent).
• Project Management Professional certification or similar project management credential.
• Familiarity with IFM service delivery models and Account Operating Models.
• Knowledge of business continuity planning, crisis management, and incident response frameworks.

Responsibilities

• Serve as JLL’s primary operational leader and escalation point for the assigned Intel region, build trusted executive relationships with Intel regional leadership, and lead regional operational governance meetings.
• Lead IFM operations, ensure consistent execution of the Account Operating Model, and deliver services in accordance with the Statement of Work and contractual KPIs.
• Establish and maintain a strong safety culture by leading Serious Injury and Fatality prevention initiatives, ensuring compliance with regulatory and client safety requirements, and personally leading investigations of significant incidents.
• Own regional P&L performance, deliver budget commitments, improve productivity and efficiency, manage forecasting and financial reporting, and identify savings and value-creation opportunities.
• Lead and develop Regional Facilities Managers, Engineering Managers, and operational leaders; build succession plans; and drive engagement, performance, talent development, and an inclusive, high-performance culture.
• Drive continuous improvement by implementing regional initiatives, standardizing processes, identifying automation and technology opportunities, and sharing best practices across the Intel account.
• Ensure strategic supplier performance, contractual and regulatory compliance, audit readiness, and effective operational reviews; maintain risk registers.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed