Regional Operations Lead

JLL • Chandler, AZ

1d • Onsite

About The Position

The Regional Operations Lead serves as JLL’s senior operational representative for a defined geographic region within the Intel account and is accountable for overall operational performance across multiple sites. The role ensures safe, compliant, and consistent delivery of Integrated Facilities Management (IFM) services and an exceptional client experience. It leads multidisciplinary teams across Soft Services, Hard Services, Engineering, Workplace Experience, Projects interfaces, and Business Operations, while fostering a culture focused on safety, customer experience, and operational excellence.

The position partners closely with Intel regional leadership to deliver operational excellence, financial performance, continuous improvement, and strategic initiatives. It requires multi-site travel across the assigned region and work in corporate offices, manufacturing and mission-critical facilities, and potentially active construction sites, mechanical rooms, and industrial facilities. The role is on-site in Chandler, Arizona. Candidates must be authorized to work in the United States without sponsorship; visa sponsorship is not provided. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

• At least 8 years of leadership experience in Integrated Facilities Management, Manufacturing Operations, Engineering Operations, or Corporate Real Estate.
• Demonstrated experience leading multi-site operations with accountability for overall performance.
• Experience managing large operational teams and developing leadership talent.
• Experience working in complex manufacturing or mission-critical environments.
• Strong financial and commercial acumen, including P&L management experience.
• Demonstrated senior- or executive-level client relationship management and ability to build trusted partnerships.
• Proven track record leading organizational change and driving operational excellence initiatives.
• Must be authorized to work in the United States without sponsorship.

Nice To Haves

• Experience in semiconductor, pharmaceutical, or other highly regulated manufacturing environments.
• Previous Intel experience, either client-side or supplier-side.
• Engineering or Facilities Management degree, or equivalent educational background.
• Lean Six Sigma certification (Green Belt, Black Belt, or equivalent).
• Project Management Professional (PMP) certification or similar project management credential.
• Familiarity with Integrated Facilities Management service delivery models and Account Operating Models.
• Knowledge of business continuity planning, crisis management, and incident response frameworks.

Responsibilities

• Serve as JLL’s primary operational leader and escalation point for the assigned Intel region; build trusted relationships with Intel regional leadership and lead regional operational governance meetings.
• Lead IFM operations, ensure consistent execution of the Account Operating Model, and deliver services in accordance with the Statement of Work and contractual KPIs.
• Build a strong safety culture by leading Serious Injury and Fatality prevention initiatives, ensuring compliance with regulatory and client safety requirements, and personally leading investigations of significant incidents.
• Own regional P&L performance, meet budget commitments, drive productivity and efficiency improvements, manage forecasting and financial reporting, and identify savings and value-creation opportunities.
• Lead and develop Regional Facilities Managers, Engineering Managers, and operational leaders; build succession plans; drive engagement, performance, talent development, and an inclusive, high-performance culture.
• Drive continuous improvement through regional initiatives, process standardization, identification of automation and technology opportunities, and sharing best practices across the Intel account.
• Ensure strategic supplier performance, contractual compliance, audit readiness, and regulatory compliance; lead operational reviews and maintain risk registers.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed