Regional Field Operations Lead

CloudFactory•Austin, TX

4d•Onsite

About The Position

The Regional Field Operations Lead owns delivery of CloudFactory’s field services across the United States. The role oversees a distributed team of field technicians working at active construction sites to capture data using 360° cameras, produce visual data, and install beacons that support client operations. The position is accountable for completing scheduled captures and installations on time, meeting quality standards and agreed SLAs, and maintaining effective staffing, cost management, and site relationships. It is the regional operational contact for the partner and the first escalation point for delivery risks. Based in Austin, Texas, the lead spends significant time in the field launching projects, visiting active sites, addressing issues, and connecting technicians to the wider CloudFactory team. The role also supports the introduction of new types of field work as services expand. The person in this role represents CloudFactory and its values to technicians, site stakeholders, and the partner, with a proactive approach and a strong focus on reliable, high-quality delivery.

Requirements

At least 5 years of experience in operations management, project management, or service delivery.
Proven experience managing field-based or multi-site operations with a distributed workforce.
Experience delivering against client SLAs in a service or outsourced delivery model.
Experience hiring, onboarding, and retaining hourly or field-based staff.
Strong planning, scheduling, and resource management skills across concurrent projects.
Comfort with field technology such as 360° cameras or similar devices, mobile apps, and cloud upload workflows, and ability to learn new tools quickly.
Strong knowledge of US construction site safety, including OSHA standards, common site hazards, and PPE requirements, and ability to coach a team to work safely.
OSHA 30-Hour Construction certification, or willingness to complete it within the first 30 days with CloudFactory’s support.
Ability to use data to track performance, identify trends, and report clearly to leadership and partners.
Proficiency with Google Workspace and scheduling or project tracking tools.
Ownership mindset and ability to act proactively before delivery problems escalate.
Calm, solution-focused problem-solving under pressure when sites, people, or schedules change at short notice.
Clear and confident communication with technicians, site managers, and partner stakeholders.
Ability to build trust and connection with remote team members.
Ability to balance partner needs with cost discipline and fair treatment of the team.
Based in Austin, Texas.
Able and willing to travel regularly to sites across Texas and other US states, sometimes at short notice and in remote areas.
Valid US driver’s license and authorization to work in the United States.
Ability to work at active construction sites, including walking for long periods and climbing stairs.

Nice To Haves

Experience in construction technology (ConTech), reality capture, surveying, or a field services company serving the construction industry.
Hands-on experience with 360° capture devices such as GoPro or Insta360, laser scanners, or drones.
Exposure to field installation of IoT or hardware, such as beacons, sensors, or site tracking devices.
Experience launching operations in new markets or states.
PMP, PMI-ACP, Lean Six Sigma, or a similar project or operations certification.
Familiarity with US labor and wage-and-hour rules for hourly field staff.
Bilingual in English and Spanish.

Responsibilities

Plan and run day-to-day capture and installation operations across US sites, ensuring contracted work is staffed, equipped, and completed.
Own and maintain capture and installation schedules in coordination with local project leads.
Lead new project launches by confirming site readiness, access, safety inductions, and equipment before the first capture day.
Travel to existing and new sites to observe captures, resolve on-site issues, and build relationships with site managers and general contractors.
Ensure technicians complete site inductions, use appropriate PPE, and follow OSHA standards and site-specific safety rules.
Manage field equipment inventory, shipping, maintenance, and replacements, including 360° cameras, mounts, PPE, and accessories.
Provide on-site capture coverage when needed and maintain backup coverage for active projects.
Support the rollout of new field services, including training technicians and adapting workflows.
Recruit, onboard, and train data capture technicians in collaboration with talent acquisition.
Lead and coach a distributed team across sites and states, including site-level leads.
Manage and approve team time, ensuring accuracy, productivity, cost efficiency, and compliance with labor requirements.
Build team connection through check-ins, site visits, and clear communication; address retention, reliability, performance, and attendance issues.
Develop team skills and identify potential future team leads.
Own delivery against partner SLAs for capture completion, timeliness, and data quality.
Monitor capture quality and site coverage, investigate root causes, and implement corrective actions.
Classify site health, lead recovery plans for at-risk sites, and escalate delivery risks early.
Set and maintain standard operating procedures for capture, upload, safety, and site conduct.
Report operational performance, including SLA attainment, missed captures, staffing levels, and quality trends.
Serve as the main regional operational contact for the client, attend operational reviews, and represent CloudFactory’s delivery.
Plan for upcoming projects, typically 30 to 60 days ahead, by gathering site information and arranging staffing and equipment.
Manage regional delivery costs, including labor, travel, and equipment, and raise commercial or scope questions with leadership.
Identify ways to improve efficiency, reliability, and scalability as the program expands into new states.