Regional Operations Manager
About The Position
The Regional Operations Manager leads operational activities within the Parts/Service business across a defined group of locations. The role focuses on maximizing revenue, margin, profitability, and customer satisfaction in alignment with the organization’s financial and operational objectives. The manager coaches and supports Parts/Service Managers, drives execution of the Aftermarket Business Plan, and ensures strategies and processes meet internal and external customer needs. The position also provides leadership in recruiting and retaining skilled aftermarket employees and supports timely execution of training, performance metrics, safety, facility, and fleet-management requirements.
Requirements
- At least 5 years of experience leading and managing Parts and/or Service Department operations, or other high-level related management experience.
- Experience coaching and leading others in driving revenue in Parts and/or Service.
- Strong and effective communication, computer, and technology skills.
- Demonstrated ability to create positive relationships with peers.
- Applicable experience.
- Valid driver’s license.
Nice To Haves
- College degree or associate degree preferred.
Responsibilities
- Coach and lead Parts/Service Managers in driving revenue and efficiencies within their locations.
- Lead, support, and drive the Parts/Service business in alignment with the overall Aftermarket Business Plan.
- Execute Parts/Service strategies and processes to ensure internal and external customer satisfaction.
- Lead recruitment efforts for highly skilled and motivated aftermarket employees.
- Ensure staffing levels are met and employees are retained at levels that support customer and company success.
- Drive timely and efficient execution through Parts/Service Managers of training requirements, applicable performance metrics, and assigned administrative tasks, including safety, facility, and fleet management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
