Regional Operations Manager
About The Position
Northwest Respiratory Services is seeking a Regional Operations Manager to lead day-to-day operations across an assigned region and maintain the company’s reputation for customer service. The role oversees Branch Managers and supports assigned branch offices, while maintaining and cultivating operational partnerships, including with the VA and long-term care facilities. The manager coaches team members to strengthen their customer and patient interactions and helps branches operate efficiently and meet service and regulatory requirements. The position is based in Eagan, Minnesota, and requires travel between branch locations 50% of the time. Branch operating hours are Monday through Friday, 8:00 a.m. to 5:30 p.m.; the role also monitors on-call coverage during off-hours. Salary range is $75,000–$90,000 per year.
Requirements
- Current state-issued driver’s license.
- Dedication to the company’s mission of serving customers with compassion, integrity, and care.
- Strong interpersonal and customer service skills.
- Acceptable criminal background check and motor vehicle record check.
Nice To Haves
- Class C CDL with Tanker and Hazmat endorsements; the company can help obtain these if necessary.
- Management or supervisor experience.
Responsibilities
- Oversee Branch Managers and provide support to assigned branch offices.
- Oversee and assist assigned branches with staffing needs and issues.
- Assist Branch Managers with employee disciplinary actions, hiring, termination, and payroll.
- Analyze operational data and delivery patterns monthly to assess branch efficiency.
- Provide monthly reports to assigned branches and the VP of Operations.
- Assist the VP of Operations and Branch Managers with vehicle maintenance and replacement for assigned branches.
- Deliver equipment when needed.
- Maintain service compliance at assigned branches and with regulatory agencies, including the FDA, Board of Pharmacy, and DOT.
- Monitor on-call coverage during off-hours.
- Coach team members to improve their skills and customer/patient engagements.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- HSA and FSA options
- 401(k) retirement plan with company match
- Short-term disability insurance
- Company-paid basic life and long-term disability insurance
- Voluntary life, accident, and other supplemental insurance
- Vacation, sick leave, and paid holidays
- Learning and development opportunities
- Quarterly bonus structure based on regional performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
