Regional Operations Manager

Lennox International • Houston, TX

10d

About The Position

The Regional Operations Manager leads, supports, and coaches Branch Managers in a region to ensure consistent compliance with company policies, procedures, and processes and achievement of performance goals. The role is ultimately responsible for customer service across the region and for driving profitability and success. The manager serves as a role model and leader, solving problems, making informed decisions, and managing resources with integrity and professionalism.

The position involves regular branch visits and monthly reviews of branch operations, safety, financial performance, staffing, customer alignment, and training. It also includes communicating business strategies and goals and developing Branch Managers’ leadership and ability to meet business objectives. Travel is 85%. This is a salaried exempt position with a stated annual salary range of $90,000–$110,000. Eligible employees may also receive a bonus under the applicable company plan.

Requirements

• Minimum five years of supervisory experience.
• Computer skills and proficiency in Microsoft Office software.
• Ability to develop and train a workforce and build relationships.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to communicate clearly and concisely, in an understandable manner, and listen attentively.
• Associate’s degree (A.A.) or equivalent from a two-year college or technical school, or related experience.
• Successful track record in profitability, cost control, and business growth.
• Travel requirement of 85%.

Nice To Haves

• HVAC industry experience preferred.
• Service or construction management experience is a plus.
• NATE certification is a plus.
• CMS certification is a plus.

Responsibilities

• Support, coach, and mentor Branch Managers to promote overall area success.
• Meet with each Branch Manager monthly and visit branches monthly to evaluate operations and implementation of policies, procedures, and processes.
• Review area safety records monthly to verify branches implement safety practices and follow prescribed policies and procedures.
• Review each branch’s financial performance monthly and identify actions to achieve area budget and profitability goals.
• Review area staffing monthly and ensure appropriate recruitment activities and HR practices support growth goals.
• Ensure Branch Managers have the tools and support needed to recruit, onboard, and develop employees.
• Review, develop, and maintain the region’s customer alignment structure to support effective customer engagement.
• Define and develop regional training goals so personnel are equipped to meet business requirements.
• Train Branch Managers to organize effectively and develop strategies and goals that meet business objectives.
• Monitor Branch Managers’ leadership ability and follow-through on selected plans or courses of action.
• Communicate business strategies and goals effectively to meet objectives.
• Drive profitability and success throughout the area.

Benefits

• Tuition reimbursement.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• Eight weeks of paid birthing leave.
• Two weeks of paid bonding leave.
• Life insurance.
• Long-term disability insurance.
• Up to 12 days of paid time off, depending on hire date and eligibility.
• Up to two paid well-being days, depending on hire date and eligibility.
• Up to one paid volunteer day, depending on hire date and eligibility.
• Up to 10 paid holidays, depending on hire date and eligibility.
• Up to three floating holidays per year, depending on hire date and eligibility.
• Eligible employees may receive a bonus under the applicable company plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree