Regional Operations Manager

The Facilities Group•Lakeland, FL

2d•$0 - $63,000

About The Position

CSI International Inc. is seeking a Regional Janitorial Operations Manager to oversee janitorial operations across multiple customer sites within a designated geographic region. The role is responsible for service delivery, quality standards, operational budgets, client relationships, and the leadership and development of assigned employees. The manager improves productivity and controls costs while maintaining service quality and safety. The ideal candidate will reside in Lakeland, Florida. The position includes inspecting client facilities, addressing customer concerns, ensuring teams understand client expectations, maintaining equipment and supply availability, and assisting with account start-ups under the guidance of the Director of Operations. It requires 50% travel, potentially by airplane, and availability for after-hours, weekend, holiday, and emergency situations. The stated schedule is Monday through Saturday, 9:00 AM to 6:00 PM.

Requirements

At least 3 years of experience in the facilities services industry.
At least 3 years of management and operations experience.
High school diploma or equivalent.
Valid U.S. driver's license, acceptable driving record, and personal vehicle.
Reliable transportation for business travel.
Ability to travel 50%, with potential airplane travel.
General ability with Microsoft Office Suite, including Word, Excel, and Outlook.
Self-motivated, with the ability to prioritize and accomplish multiple tasks and projects.
Strong time-management skills and a proven ability to meet deadlines.
Ability to maintain high-quality interpersonal relationships.
Knowledge of cleaning processes and equipment.
Strong interpersonal, verbal, and written communication skills.
Professional, detail-oriented, organized, dependable, trustworthy, and ethical.
Willingness to work weekends and flexibility with schedule.
Availability to customers after hours, on weekends and holidays, and in emergency situations.
Ability to work independently with minimal supervision.

Responsibilities

Oversee multiple sites and accounts in a geographic region, planning and monitoring janitorial work to ensure effective service delivery.
Implement and monitor quality standards so cleaning services meet client expectations and industry regulations.
Develop and manage regional operating budgets, including labor, supplies, and equipment costs.
Build and maintain client relationships, address concerns, and support client satisfaction.
Improve processes and procedures to increase productivity and reduce costs while maintaining service quality.
Lead, motivate, develop, and evaluate assigned employees.
Maintain suitable inventories of equipment and supplies; review equipment reports, report repair needs, and transport or deliver supplies as needed.
Conduct routine internal and external facility inspections for cleanliness and quality; consult with the direct supervisor on improvement plans and implement corrective actions as needed.
Respond to customer complaints, requests, and issues, document them, and follow up on resolutions.
Meet regularly with facility managers to discuss building issues or concerns.
Ensure team members understand customer requirements and expectations.
Communicate company initiatives, procedures, and directions to team members in a timely manner.
Ensure health and safety requirements are followed and maintained.
Assist with account start-ups under the guidance of the Director of Operations.
Contribute to cleaning teams' efforts and client goals and objectives.