Regional Operations Manager

FITCH IRICK MANAGEMENT LLC • , VA

1d • $65,000 - $70,000

About The Position

The Regional Operations Manager (ROM) oversees a large portfolio of properties and team members, with responsibility for the portfolio’s overall operations and financial position. The ROM develops, coaches, and mentors site and property managers and supports the development of associates across the portfolio. The role ensures that company policies, procedures, and practices are followed so properties can meet financial goals and performance objectives.

The position is based in Central/Eastern Virginia and reports to an assigned Senior Regional Manager. It is full-time and salaried, with travel listed in the job details as up to 10%; a separate special requirement states that travel may be up to 80%, with frequent overnight stays.

Requirements

• Associate’s degree.
• At least 3 years of housing experience in a leadership position managing a portfolio of properties; affordable housing experience is preferred but not required.
• Previous financial reporting experience and accountability for a portfolio of properties.
• Leadership, teamwork, integrity, communication, critical thinking, and multitasking abilities.
• Ability to understand financial and staffing documents.
• Ability to be exposed to the elements; lift, pull, push, and bend up to 50 pounds; walk across a multitude of surfaces; and encounter basic household chemicals, with occasional PPE use due to construction or higher-level chemicals.
• Travel may be up to 80%, with frequent overnight stays.

Nice To Haves

• Bachelor’s degree.
• Affordable housing certification, such as CAHEC.
• At least 4 years of affordable housing experience.

Responsibilities

• Manage assigned communities to achieve financial and operational goals.
• Conduct monthly financial reviews, including variance reporting and reforecasting.
• Provide feedback on capital needs and asset plan items, and complete asset plan items as required.
• Train, mentor, communicate with, and manage the performance of staff in the portfolio.
• Foster motivation, open communication, and growth within the team.
• Support the team with resident issues, vendor issues, compliance, and other operational duties.
• Conduct annual performance reviews and quarterly conversations to support growth and set expectations and goals.
• Monitor property performance and take action to improve portfolio or asset performance.
• Ensure procedures are followed and monitor performance at both the micro and macro levels.
• Ensure the integrity of resident applications and the file approval process at communities.
• Establish and maintain working relationships with agencies, housing authorities, and other contacts.
• Meet and exceed operational, financial, and business goals.
• Collaborate with Property Managers to prepare annual budgets and property plans.
• Assist with developing and implementing performance management goals.
• Maintain an up-to-date list of qualified vendors for contracted projects and repairs.
• Approve community purchase orders and expenditures.
• Conduct ongoing inspections of properties, including grounds, building interiors and exteriors, and resident files.
• Participate in community hiring interviews and ensure the interview process is followed and fair.
• Work with the recruiting team and Senior Regional Manager to fill open positions in a timely manner.
• Manage portfolio vendors, including collections agencies and legal vendors, and make changes when appropriate.
• Coordinate portfolio training and topics with Marketing, Compliance, Accounting, IT, and HR to develop the team.
• Assist with pre-lease setup for new communities, including staff hiring, training, and mentoring.
• Ensure necessary corrections to deficiencies are completed.
• Manage and monitor community audits conducted by syndicators and state agencies.
• Participate in senior management and regional team meetings as required.
• Represent the portfolio in Apartment Association matters and with local PHAs and state agencies as required.
• Perform other tasks assigned by the supervisor or manager or required by business needs.

Benefits

• Health insurance with multiple plan options.
• Dental insurance.
• Vision insurance.
• Short-term and long-term disability coverage.
• Accident, hospitalization, life, and AD&D coverage.
• Pet insurance.
• Three weeks of paid time off at the start, with additional time based on service.
• Paid company holidays.
• Floating paid holiday of choice.
• Employee Assistance Plan for the employee and immediate household.
• A culture that rewards quality work and celebrates career and life milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree