Regional Operations Coordinator Supervisor
About The Position
The Regional Operations Coordinator Supervisor provides day-to-day assistance to the Regional Field Sales Director and assigned Territory Leaders, supports field operations, and serves as a bridge between the field force and the Home Office Team when needed. The Supervisor leads an assigned RECO team, establishes procedures and best practices, and acts as the primary escalation point for operational issues. The role also oversees operations support performance, identifies opportunities for improvement, and helps ensure alignment among Agency Services, field agents, Customer Service, and internal departments.
Requirements
- High school diploma or equivalent.
- At least three years of administrative experience.
- Obtain a State of Michigan Property & Casualty license within 90 days of hire.
- Experienced use of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams, and program development skills.
- Keyboarding speed of 65 words per minute with accuracy.
- Basic math aptitude.
- Willingness to pursue industry-related classes.
Nice To Haves
- Associate or bachelor's degree.
- Familiarity with terminology and operations in the agricultural and insurance industries.
Responsibilities
- Assist in coordinating the Managing Partner's calendars with daily operational tasks.
- Manage the recruiting pipeline database and communications.
- Attend and participate in networking and recruiting events.
- Participate in and execute new agent contracting.
- Coordinate and plan regional meetings and events.
- Assist with terminations, book reassignments, and agent office moves.
- Assist Managing Partners with managing the Associate Regional Coordinator.
- Communicate regional and company updates and news to the field force.
- Lead the assigned RECO team, establish procedures and best practices, and serve as the primary escalation point for operational issues.
- Oversee operations support performance and identify opportunities for improvement.
- Help ensure alignment between Agency Services, field agents, Customer Service, and internal departments.
- Provide day-to-day assistance to the Regional Field Sales Director and assigned Territory Leaders and support field operations.
Benefits
- Full benefit package including medical, dental, vision, and 401K.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
