Regional IT Operations Coordinator

MB2 Dental • Carrollton, TX

4d

About The Position

MB2 Dental is hiring a Regional IT Operations Coordinator to serve as the primary IT contact for partner practices in an assigned region. The coordinator translates practice needs into action at headquarters and brings MB2 standards, resources, and vendor relationships to the field. The role involves working directly with practice owners and teams to keep technology running across a multi-site healthcare environment.

The coordinator owns escalated support issues, hardware lifecycle and refresh projects, outage response, regional vendor and field resource coordination, and technology initiatives. The role also supports practice management and imaging systems, applies security and HIPAA standards, coordinates IT onboarding for new practices, tracks regional spending, and reports progress and trends to IT leadership. Travel within the region is required as needed.

Requirements

• At least 3 years of IT experience, ideally in a multi-site, field, or healthcare environment.
• Strong customer service and relationship skills, with confidence working directly with business owners.
• Working knowledge of servers, workstations, networking, printers, and Windows environments.
• Experience coordinating vendors, quotes, and technology purchases.
• Excellent written and verbal communication skills.
• Self-directed and organized, with the ability to manage multiple priorities across many locations.
• Ability to travel within the region as needed.

Nice To Haves

• Experience with dental practice management or imaging software is strongly preferred.
• Understanding of HIPAA and healthcare data handling requirements is preferred.

Responsibilities

• Serve as the primary IT point of contact between headquarters and partner practices, building relationships with partners, practice managers, and practice-side IT providers.
• Own escalated regional support issues through the MB2 ticketing system and coordinate with service desk and field teams through resolution.
• Assess practice technology environments; scope and quote replacement servers, workstations, imaging PCs, printers, and network equipment; and guide purchases through approval and installation.
• Lead regional response during site outages, coordinating on-site resources, vendors, and headquarters teams to restore operations.
• Develop and coordinate local IT vendors and technicians, review scopes of work, and oversee third-party providers in MB2 practices.
• Coordinate with software vendors on performance issues, upgrades, and hardware requirements for practice management and dental imaging systems.
• Apply MB2 security and HIPAA standards in the field, including secure asset handling and compliant disposal of retired equipment.
• Help partners understand technology standards, cost responsibilities, and available options, and guide technology decisions to closure.
• Support IT assessments and onboarding for practices joining MB2.
• Oversee regional IT projects in coordination with headquarters project teams, meeting timelines and budgets and applying change management practices to minimize disruption.
• Monitor regional IT spending, identify cost-saving opportunities, and report progress, challenges, and trends to IT leadership.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability
• PTO
• Paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed