Regional IT Coordinator
About The Position
Wilson Sonsini Goodrich & Rosati seeks a customer-focused Regional IT Support Coordinator for its Seattle office. The role provides hands-on technical support to attorneys and professional staff, resolving hardware and software issues and helping maintain their productivity and the effective operation of the firm’s legal and business services. Support is delivered on site and remotely, with an emphasis on courteous service, ownership of issues, and timely resolution. The coordinator also supports office and firm-wide technology initiatives and provides proactive improvements.
Requirements
- Two or more years of hardware and software support experience in a fast-paced enterprise technical environment.
- Working knowledge of PC and Apple hardware, including Android devices, iPhone, and iPad.
- Experience supporting current desktop operating systems, including Windows 11 and macOS.
- Proficiency in Microsoft 365 applications and strong documentation skills.
- Knowledge of IT security best practices and discretion when handling confidential information.
- Experience using AI tools to improve efficiency.
- Ability to explain technical concepts clearly to non-technical colleagues.
- Strong analytical and problem-solving skills.
- Exceptional customer service skills and a professional demeanor.
- Self-motivated, detail-oriented, and organized.
- Ability to prioritize and execute tasks independently and as part of a team.
- Willingness to travel as needed to support litigation, trials, or coverage for other firm offices.
Nice To Haves
- Familiarity with legal-specific applications, such as document management systems like NetDocuments.
- Law firm experience.
- Associate of Arts degree.
- A+ certification.
- Additional certifications, such as ITIL Foundation.
Responsibilities
- Handle end-user support requests received by telephone, email, and the Service Desk system in a courteous and timely manner.
- Provide on-site and remote support for network, hardware, printer, and application issues.
- Image, configure, and deploy systems; install and upgrade software and hardware; and manage data backup and restore operations.
- Set up and support conference rooms, including audio-visual equipment and video conferencing systems such as Zoom and Microsoft Teams.
- Perform preventative maintenance on workstations, printers, and peripherals.
- Follow up after resolving issues to confirm they are fully resolved and users are satisfied.
- Maintain, control, and document IT hardware inventory.
- Set up and break down user workstations and perform professional cable management.
- Help identify and research firm hardware needs and contribute to implementing firm-wide IT initiatives.
- Own user issues by coordinating required work, providing updates, and escalating as needed until resolved.
- Work autonomously to provide white-glove support services.
- Conduct proactive analysis and implement improvements within the assigned office and across the firm.
Benefits
- Highly competitive salary and benefits package.
- Compensation may include overtime.
- Discretionary year-end merit bonus based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
