Regional IT Analyst

Moss Holding Company•Orlando, FL

2d•$80,000 - $90,000•Onsite

About The Position

The Regional IT Analyst supports two production locations, with work split approximately evenly between hands-on technical support and front-line support for the ERP and connected business systems. The role provides hardware, software, networking, access, error, data, and documentation support, and coordinates with central IT, HR, and site contacts as needed. The position is onsite in Orlando, Florida, or Las Vegas, Nevada, with 5% travel required between sites. It includes regular travel between Las Vegas and Orlando, with occasional additional travel.

Requirements

At least 3 years of experience in IT support, service desk, or site/regional IT, with direct end-user responsibility across hardware, software, and networking.
Hands-on experience supporting end users in an ERP platform, managing access and permissions, and troubleshooting errors and data issues.
Working knowledge of Windows desktop troubleshooting, identity and access, networking fundamentals, and endpoint security tooling.
Disciplined use of a ticketing system, including documentation.
Strong written communication skills.
Ability to build credibility with production-floor operators.
Ability to manage a support queue and a platform workstream in the same week.
Willingness to travel regularly between Las Vegas and Orlando, with occasional additional travel.

Nice To Haves

Experience in manufacturing, printing, fabrication, event production, or an engineered-to-order environment.
Experience with Microsoft Dynamics 365 Business Central or a comparable mid-market ERP.
Experience supporting large-format production, cutting, or finishing equipment.
SQL or reporting-tool fluency, such as Power BI or Domo.
Familiarity with ITIL 4 service management concepts.
Experience with a network refresh, site build-out, or facility relocation.

Responsibilities

Provide first- and second-line hardware, software, and connectivity support for both locations.
Resolve support tickets through completion and document the work.
Respond remotely the same day, provide on-site support within the committed window, and follow a scheduled visit cadence at the site that is not the home base.
Deploy, configure, and support laptops, desktops, peripherals, printing, and production-adjacent equipment in accordance with endpoint standards.
Support site networking, including switching, wireless coverage, cabling, and connectivity; diagnose issues locally and coordinate broader changes with central network and infrastructure staff.
Coordinate on-site work for the planned Las Vegas network hardware refresh, including pre-staging, execution, and post-cutover stabilization.
Handle account provisioning, hardware issuance, and departure recovery in coordination with central IT and HR.
Build and maintain runbooks and coordinate remote coverage with a designated non-IT contact at the alternate site.
Manage logins, role assignments, and permission sets across the ERP and connected platforms.
Investigate unexpected system behavior by reproducing issues, identifying access or data causes versus defects, resolving issues where possible, and escalating with sufficient detail.
Develop working knowledge of data structures, data-entry practices, site-specific conventions, and records relied on by other processes.
Write and maintain standard operating procedures and user-facing how-to documentation, keeping it current as processes and platforms change.
Train site users on their daily systems and address gaps between designed processes and actual production-floor practices through training, documentation, or corrected settings.
Submit work requiring builds or configuration changes through the enterprise intake process.