IT Analyst

FIRST FIDELITY BANK•Scottsdale, AZ

2d•Onsite

About The Position

The IT Analyst applies systems analysis methods and procedures to determine software and system functional specifications in consultation with business users. The role analyzes system requirements, designs and tests application solutions, implements system modifications, and conducts technical analysis of enterprise systems to improve functionality and efficiency. The analyst interacts professionally with colleagues across the bank and collaborates with IT team members to develop acceptable technical solutions. This is a full-time, exempt, on-site position in the Phoenix/Scottsdale area. The role has no supervisory responsibility and is performed in a normal office working environment. Regular and reliable attendance is a minimum requirement.

Requirements

At least 3 years of experience in an IT role diagnosing and resolving technical issues and providing systems support.
Knowledge of computer hardware and peripherals.
Experience with desktop and server operating systems.
Knowledge of business applications, including Microsoft Office and other enterprise-level applications.
High school degree or equivalent required.
Strong work ethic and ability to manage a large workload under tight deadlines and respond promptly and effectively in emergencies.
Excellent organizational skills and ability to work independently, handle multiple tasks, prioritize, and meet deadlines.
Strong customer-service skills and desire to help internal colleagues.
Ability to communicate technical information clearly and effectively to nontechnical colleagues.
Detail-oriented, with a commitment to positive results.
Highly critical and analytical thinking paired with strong technical proficiency.
Ability to work well on a team and independently with minimal oversight and direction.

Nice To Haves

Banking application experience.
Bachelor’s degree in computer science or an IT-related field.
Willingness to learn, initiative, and commitment to maintaining knowledge of emerging technologies.

Responsibilities

Administer enterprise applications and systems.
Analyze system performance using established processes and techniques.
Analyze business and technical requirements using relevant resources to perform software configuration and customization.
Troubleshoot complex system issues and document actions taken through final resolution.
Collaborate with service owners to develop system specifications and configurations.
Evaluate workflows and implement system improvements as needed.
Independently resolve or fulfill common issues and requests when needed.
Provide a positive colleague experience in keeping with the Bank’s Core Values and Golden Rules of Service, and seek to exceed service-level expectations.
Maintain regular and reliable attendance.
Perform other relevant duties as assigned.