IT Analyst

Houston Methodist•Bellaire, TX

About The Position

At Houston Methodist, the IT Analyst provides support on multiple projects within an assigned department. This is primarily a learning position. Under the guidance of department management or an assigned mentor, the analyst assists and supports the team and department customers in advancing department and organizational goals. Assignments are based on department needs and the incumbent’s development. The analyst has sufficient basic technical expertise to support assigned department projects and initiatives. The role contributes to project deliverables, problem solving, process improvements, customer service, efficient issue resolution, and the analyst’s professional development. It requires general knowledge of technologies such as Microsoft operating systems and applications, effective communication, and adaptability in a fast-paced environment. Business-professional attire is required. On-call work may be required during emergencies, and travel may be required within and outside the Houston metropolitan area, depending on department needs.

Requirements

Bachelor’s degree in information technology, business, or a related field.
No prior experience required.
General knowledge of a variety of technologies, including Microsoft operating systems and Microsoft applications.
Strong listening, communication, and interpersonal skills.
Ability to adapt to changing priorities in a fast-paced environment.
Sufficient English speaking, reading, and writing proficiency to perform essential job functions, particularly those affecting patient or employee safety or security.
Ability to communicate effectively with patients, physicians, family members, and coworkers using a customer-service focus and positive language principles.
Demonstrate the skills and competencies necessary to safely perform the assigned job, as assessed through ongoing skills and competency assessments and performance evaluations.

Nice To Haves

EPIC certification, if EPIC is within the role or team assignment.

Responsibilities

Support IT teams and customers by participating in assigned projects and contributing to timely completion of project deliverables.
Maintain positive working relationships with IT stakeholders, hospital staff, and vendors as appropriate.
Participate in problem solving, considering timeliness, effectiveness, and practicality when addressing department and client needs.
Seek out assignments and learning opportunities within the assigned department and on cross-department teams.
Contribute to effective business decisions through clear, concise communication and reporting that uses data to support conclusions.
Provide input and recommendations for process improvements and customer service approaches.
Seek opportunities to improve personal and departmental efficiency and productivity.
Support team goals and metrics through efficient, timely resolution of assigned issues.
Develop foundational knowledge across IT functions and strengthen skills using knowledge from education and project assignments.
Proactively manage professional development and complete an Individual Development Plan (IDP).