Regional IT Analyst

Moss Holding Company•Las Vegas, NV

2d•$80,000 - $90,000•Onsite

About The Position

The Regional IT Analyst supports two production locations, with the work deliberately split between hands-on technical support and front-line support for the ERP and connected business systems. Approximately half the week is spent supporting hardware, software, and networking; the other half is spent managing system access, troubleshooting errors and data issues, and maintaining documentation. This is an onsite role in Orlando, Florida, or Las Vegas, Nevada, with regular travel between sites and occasional additional travel.

Requirements

At least 3 years of experience in IT support, service desk, or site/regional IT with direct end-user responsibility across hardware, software, and networking.
Hands-on experience supporting end users within an ERP platform, managing access and permissions, and troubleshooting errors and data issues.
Working knowledge of Windows desktop troubleshooting, identity and access, networking fundamentals, and endpoint security tooling.
Disciplined use of a ticketing system, including documentation.
Strong written communication.
Credibility with operators on production floors.
Ability to manage a support queue and a platform workstream during the same week.
Willingness to travel regularly between Las Vegas and Orlando, with occasional additional travel.

Nice To Haves

Experience in manufacturing, printing, fabrication, event production, or an engineered-to-order environment.
Microsoft Dynamics 365 Business Central or comparable mid-market ERP experience.
Experience supporting large-format production, cutting, or finishing equipment.
SQL or reporting-tool fluency, such as Power BI or Domo.
Familiarity with ITIL 4 service management concepts.
Experience with a network refresh, site build-out, or facility relocation.

Responsibilities

Provide first- and second-line hardware, software, and connectivity support for both locations.
Resolve support tickets and document work through completion.
Provide same-day remote response, on-site support within the committed window, and scheduled visits to the site that is not the home base.
Deploy, configure, and support laptops, desktops, peripherals, printers, and production-adjacent equipment within endpoint standards.
Support the physical network edge, including switching, wireless coverage, cabling, and site connectivity; diagnose locally and coordinate broader changes with central network and infrastructure staff.
Provide on-site coordination for the planned Las Vegas network hardware refresh, including pre-staging, execution, and post-cutover stabilization.
Coordinate account provisioning, hardware issuance, and departure recovery with central IT and HR.
Build and maintain runbooks and coordinate with a designated non-IT site contact at the alternate location for remote coverage.
Manage logins, role assignments, and permission sets across the ERP and connected platforms.
Respond to system errors or unexpected behavior by reproducing issues, determining whether the cause is access, data, or a defect, and resolving or escalating with sufficient detail.
Develop working knowledge of data structures, data-entry practices, site-specific conventions, and records on which other processes depend.
Write and maintain standard operating procedures and user how-to documentation, keeping materials current as processes and platforms change.
Train site users on their daily systems and identify and address gaps between designed processes and actual production-floor practices through training, documentation, or corrected settings.
Route work requiring a build or configuration change through the enterprise intake process with sufficient context.