Regional IT Lead

Ideal Tridon•Smyrna, TN

9d•$95,000 - $105,000•Onsite

About The Position

The Regional IT Lead is a senior individual contributor responsible for technology operations, infrastructure, service delivery, and project execution across assigned U.S. locations. Serving as the technical resource to the Manager, IT Operations, the role provides hands-on expertise across network infrastructure, servers, endpoints, wireless connectivity, remote-access technologies, telecommunications, and other operational technology platforms. The Regional IT Lead supports site-based IT resources, responds to complex or escalated issues across locations, and helps maintain consistent service and infrastructure standards throughout the region. The position operates with high autonomy and a focus on reliable, secure, and responsive IT service. The role supports infrastructure and enterprise applications, executes security and operational procedures, coordinates regional projects and vendors, and works with business stakeholders and global IT teams. It also contributes to business continuity, documentation, service improvement, and after-hours support as required. The position is based at the Corporate Office in Smyrna, Tennessee, and requires willingness and ability to travel up to 20% for site support and related work.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
At least 5 years of progressive IT experience in a multi-site environment, including advanced hands-on responsibility for network infrastructure, Windows servers, virtualization, endpoints, wireless connectivity, remote access, troubleshooting, and end-user service delivery.
Hands-on experience administering Windows Server, Active Directory/Azure AD, Microsoft 365, and network infrastructure such as LAN/WAN, switches, firewalls, and VPN.
Hands-on experience with enterprise application administration across platforms such as SharePoint Online, SolidWorks, DocuWare, Salesforce, or similar business-critical systems.
Demonstrated ability to manage IT projects from planning through delivery, including vendor coordination and stakeholder communication.
Strong troubleshooting and problem-solving skills across hardware, software, and network environments.
Ability to work independently with high autonomy in a geographically distributed organization.
Excellent communication skills, including the ability to explain technical issues clearly to non-technical business stakeholders.
Willingness and ability to travel up to 20% for site support, infrastructure work, project deployments, business continuity needs, and cross-location coverage.

Nice To Haves

Microsoft certifications such as MD-102, MS-900, AZ-104, or equivalent.
ITIL Foundation certification or demonstrated ITIL-aligned service management experience.
Experience in a manufacturing, industrial, or global multi-site environment.
Familiarity with ITSM ticketing platforms such as Freshservice, ServiceNow, or similar.
Working knowledge of information security frameworks and best practices such as ISO 27001 or NIST CSF.
Experience with SolidWorks server administration and multi-site deployment.
CompTIA Network+, CompTIA A+, or equivalent infrastructure certifications.
Prior experience in a lead or senior technical role with informal team oversight responsibilities.

Responsibilities

Serve as a senior escalation point for complex Level 2/3 issues across assigned U.S. locations, providing hands-on support across hardware, software, network, and application environments and backing up site-based IT resources.
Follow IT Operations standard operating procedures and service management practices, and provide feedback on their effectiveness across assigned locations.
Administer, monitor, and maintain infrastructure across assigned locations, including servers, networks, wireless, connectivity, endpoints, printers, telephony, and related technology.
Administer and support enterprise platforms, coordinating with application owners and vendors as needed.
Plan, document, test, communicate, and execute infrastructure changes in accordance with change-control procedures, including approvals, implementation windows, validation, and rollback planning.
Provide technical guidance, escalation support, and cross-site coverage for local IT and desktop support resources; share knowledge and resolve issues beyond local capacity.
Execute information security controls, patching, and access management procedures; participate in incident response and coordinate on EDR alerts, endpoint remediation, and vulnerability patching.
Maintain regional asset inventory, system documentation, and configuration records.
Support employee onboarding and offboarding, including device provisioning, account setup, and access management.
Support infrastructure resilience and business continuity by maintaining recovery documentation, validating backups and failover procedures, participating in disaster-recovery exercises, and addressing identified gaps with IT domain owners.
Participate in on-call or after-hours support as required for business continuity of critical regional systems.
Execute regional IT projects, including infrastructure deployments, network improvements, technology refreshes, and coordinated system implementations or application upgrades, from initiation through completion.
Partner with the Manager, IT Operations and IT domain leaders to define project scope, timelines, resource needs, technical requirements, and success criteria.
Serve as regional implementation lead for enterprise IT programs when assigned, ensuring local execution meets enterprise standards, timelines, and change-control requirements.
Coordinate regional IT vendors and third-party providers for projects, infrastructure activities, and service issues; monitor deliverables and escalate performance or contractual concerns.
Coordinate with global IT domain managers to align regional project work with enterprise architecture, security standards, and operational procedures.
Provide secondary support and technical expertise to ITG regional IT leads in other regions, participate in global projects, and develop repeatable processes and runbooks for local execution.
Identify technology improvement, process optimization, service reliability, and cost-efficiency opportunities, and present practical recommendations to IT leadership.
Complete post-project documentation, knowledge transfer, and handoff to steady-state operations.
Build working relationships with business leaders, plant and site managers, and functional department heads; understand operational needs, communicate technology impacts, and connect stakeholders with appropriate IT resources.
Communicate IT status, project updates, service risks, and significant issues clearly and proactively to regional stakeholders and the Manager, IT Operations; escalate security matters through appropriate channels.
Support regional IT vendor relationships under the Manager, IT Operations, including coordination on support cases, licensing, and escalations.
Ensure regional third-party IT providers operate within ITG security, compliance, and contractual requirements.
Provide regular reporting to the Manager, IT Operations and Manager, Information Security on regional IT performance, open issues, security risks, and vendor activity.