IT COORDINATOR

SENDER ONE SERVICE LLC•Los Angeles, CA

2d•$22 - $25

About The Position

Sender One is hiring a part-time, non-exempt IT Coordinator to support its gyms in the Los Angeles region. The role provides on-the-ground IT coordination in partnership with managed IT provider Affant, helping staff resolve technology issues and ensuring systems such as check-in stations, point-of-sale, Wi-Fi, cameras, laptops, printers, and workplace software remain reliable. The position supports locations in LAX, Lakewood, Westwood, and Playa Vista, and reports to the Chief Finance Geek (CFO) within the Finance / Information Technology department. The coordinator responds to and tracks IT requests through resolution, provides remote guidance for urgent issues when unable to be on-site, and oversees IT equipment ordering, tracking, maintenance, repairs, replacement, and retirement. The role also coordinates installations and upgrades with gym staff and Affant, seeks to minimize operational disruption, follows risk-management practices, monitors vendor response times, and works within the IT spending plan. The position is scheduled for 4–12 dedicated IT hours per week during work hours, with occasional after-hours IT situations.

Requirements

Working knowledge of IT systems and processes, including networks, hardware, and troubleshooting.
Comfort using Google Workspace, including Gmail, Sheets, Docs, and Drive.
Experience teaching or giving instruction, with the ability to explain fixes clearly.
Ability to coordinate across teams and with outside vendors.
Openness to giving and receiving feedback and motivation to continue growing.
Must become an approved driver.
Must attend regular staff meetings.

Nice To Haves

Familiarity with Redpoint, Rock Gym Pro, and/or Basecamp.
A love of climbing.

Responsibilities

Provide friendly, patient technology support to Sender One staff in partnership with the IT support vendor, Affant.
Respond to IT requests promptly and track them through resolution.
Guide staff through urgent fixes remotely when unable to be on-site.
Manage the lifecycle of IT equipment, including ordering, tracking, maintaining, and responsibly retiring equipment.
Oversee equipment cleaning, repairs, and replacements.
Identify and implement improvements to maintenance and inspection practices.
Coordinate IT installations and upgrades with gym staff and Affant while minimizing disruption.
Use sound risk-management practices to prevent upgrades from causing outages.
Hold Affant accountable for resolving assigned requests on time.
Work within the IT spending plan and help ensure spending is appropriate.
Attend regular staff meetings.
Become an approved driver.