IT Coordinator
About The Position
The Information Technology Coordinator leads software deployment projects, aligns departmental goals with technology needs, and evaluates solutions to support the organization’s mission. This position also serves as the on-site contact for staff technology needs, including computer setup, troubleshooting, equipment deployment, and coordinating issues with the Managed Service Provider. The coordinator provides basic Salesforce user administration and supports staff in using technology safely and effectively. The role manages organizational technology assets and software, supports procurement decisions, coordinates equipment repairs, and helps maintain accurate records of equipment, licenses, and warranties. It also supports cybersecurity training and IT best practices. The position is based on-site, with a Monday–Friday schedule.
Requirements
- Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- At least 2 years of hands-on IT support experience.
- Experience supporting Microsoft Windows environments and Microsoft 365.
- Experience working with computer hardware, mobile devices, printers, and networking equipment.
- Experience managing technology assets and equipment inventories.
- Core competencies: integrity, attention to detail, customer service, problem analysis, and results orientation.
- Ability to go up and down a ladder.
- Ability to carry up to 50 pounds.
Nice To Haves
- Salesforce Administrator experience.
- Knowledge of cybersecurity best practices.
Responsibilities
- Lead new system deployment projects and track software contracts, renewals, and usage audits; recommend mission-critical technology needs to the Director of Data & Strategy.
- Triage system procurement requests, research and vet requested systems, analyze costs and potential gaps, and make recommendations to the Director of Data & Strategy.
- Manage inventory, tracking, and lifecycle of organizational technology assets; assign computers and peripherals as needed.
- Maintain records of equipment assignments, software licenses, and warranties, and recommend equipment replacements or upgrades when appropriate.
- Serve as the first point of contact for staff technology requests and on-site troubleshooting; coordinate or escalate issues to the Managed Service Provider or applicable vendor.
- Coordinate hardware repairs and warranty service with vendors, including the Managed Service Provider and printer vendors.
- Perform basic Salesforce administration, including creating, modifying, and deactivating user accounts and assigning permission sets; help maintain data integrity and support reporting needs.
- Support staff learning of IT best practices in collaboration with the Managed Service Provider, including K9s processes and procedures.
- Ensure compliance with annual cybersecurity training and other organizational IT best practices.
- Perform other projects as assigned by the Director of Data & Strategy and/or the Chief Operating & Information Officer.
- Climb up and down a ladder and carry up to 50 pounds.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
