IT Coordinator

ERM•Houston, TX

About The Position

The IT Coordinator is based in Houston, Texas, and supports employees by coordinating IT assets, technical support, onboarding and offboarding, and day-to-day technology operations. The role works with internal IT teams and service providers to help deliver timely support, reliable technology services, and a productive workplace experience. The coordinator maintains IT asset inventories and related documentation, coordinates equipment procurement and deployment, and supports laptop configuration, software provisioning, and employee IT setup. The role also addresses day-to-day IT queries, coordinates meetings and calls with technical support as needed, and helps manage asset replacement and disposal. This is an early-career opportunity focused on problem-solving, organization, and service coordination.

Requirements

Experience managing IT coordination and support activities.
Ability to oversee IT support and coordination requirements and ensure timely issue resolution and service delivery.
Experience maintaining and monitoring IT asset inventories, including allocation, movement, and tracking.
Knowledge of coordinating with Service Desk teams for laptop configuration, software provisioning, and IT setup.
Ability to support employee onboarding and offboarding, including IT asset allocation, recovery, and clearance activities.
Strong organizational and documentation skills, including the ability to maintain IT records and compliance requirements.
Experience coordinating procurement of IT assets and equipment in accordance with organizational policies.
Ability to manage multiple priorities while providing responsive support to employees and stakeholders.
Strong communication and stakeholder management skills.
Experience coordinating virtual meetings, conference calls, and online dial-in sessions and providing technical support as needed.

Nice To Haves

Experience working with IT asset management tools and inventory tracking systems.
Familiarity with IT service management and support environments.
Experience supporting office-based technology operations in a corporate environment.
Exposure to vendor coordination, equipment procurement, and asset lifecycle management.

Responsibilities

Independently manage IT coordination and support activities.
Oversee team IT support and coordination requirements, ensuring timely issue resolution and service delivery.
Maintain and monitor IT asset inventory, including asset allocation, movement, and tracking.
Coordinate with the Service Desk team for laptop configuration, software provisioning, and IT setup for new joiners.
Facilitate issuance and deployment of laptops, accessories, and other IT equipment to employees.
Support onboarding and offboarding by coordinating IT asset allocation and recovery and smooth clearance procedures.
Address day-to-day IT-related queries and coordinate with relevant teams for resolution.
Manage disposal and replacement of obsolete IT assets and equipment in collaboration with the Group IT team.
Coordinate procurement of IT assets and equipment for the Houston office in accordance with organizational requirements and policies.
Arrange and manage virtual meetings, conference calls, and online dial-in sessions with clients and internal stakeholders, providing technical support as needed.
Maintain IT-related records, documentation, and compliance requirements.