IT Operations Coordinator II

Labcorp • Burlington, NC

10d • $20 - $29 • Remote

About The Position

Labcorp is seeking a Remote IT Operations Coordinator II to support critical information technology operations, access administration, compliance activities, and operational reporting across the organization. The role coordinates application security requests, supports audit and governance processes, maintains operational documentation, administers business systems, and partners with IT and business stakeholders to support efficient, compliant, and reliable technology operations. The position calls for strong analytical, organizational, and customer service skills, the ability to manage multiple priorities, and a focus on process improvement and operational excellence.

The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. The listed pay range is $20–$28.50 per hour. The application window closes November 6, 2026.

Requirements

• Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field.
• At least 3 years of experience supporting IT operations, technology administration, business operations, or a related function.
• Strong verbal and written communication skills, customer service and stakeholder support, and cross-functional collaboration skills.
• Ability to coordinate meetings and follow up, and communicate professionally with all organizational levels.
• Data analysis and reporting skills, root cause identification, attention to detail and data accuracy, and awareness of risk and compliance.
• Highly organized and detail-oriented, with a strong sense of urgency and accountability.
• Ability to manage multiple priorities simultaneously and work independently with minimal supervision.
• Commitment to continuous improvement and sound judgment when handling sensitive or confidential information.
• Knowledge or experience in IT operations coordination, access provisioning and security administration, audit and compliance support, process documentation and SOP development, license and asset administration, operational reporting, and data management.
• Familiarity with Microsoft Office Suite, Microsoft Teams, IT service management platforms, reporting and analytics tools, and enterprise application administration.

Nice To Haves

• At least 2 years of experience supporting healthcare, revenue cycle management, laboratory, or other regulated business environments.
• At least 2 years of experience administering user access and security permissions across enterprise applications.
• At least 2 years of experience supporting internal controls, access certifications, compliance reviews, or security governance activities.
• At least 2 years of experience with workflow automation, reporting tools, or process improvement initiatives.
• Working knowledge of IT service management and ticketing systems.

Responsibilities

• Coordinate and process user access requests for multiple IT and business applications in a timely manner and in accordance with company policies.
• Administer and maintain security access for systems including IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and related applications.
• Review, validate, update, and maintain system access records and user permissions.
• Perform recurring user access reviews and support quarterly access certification audits.
• Support internal controls, security, compliance, and operational audits by compiling documentation, preparing reports, and maintaining audit evidence.
• Coordinate application and licensing administration, including software license management, renewals, upgrades, and user provisioning.
• Manage bulk processing requests and data maintenance activities within operational systems and platforms.
• Maintain and update application tables, configuration records, and business support data within approved systems.
• Generate, analyze, and distribute operational reports for leadership and business stakeholders.
• Monitor, track, and report on technology support requests, service metrics, and operational performance indicators.
• Create, maintain, and improve standard operating procedures, knowledge articles, process documentation, and training materials.
• Communicate with stakeholders about request status, issue resolution, compliance requirements, and operational updates.
• Coordinate with IT teams, business units, security teams, and vendors to resolve operational issues and support technology initiatives.
• Identify process improvement opportunities and recommend automation, standardization, and workflow enhancements to increase efficiency and reduce manual effort.
• Ensure compliance with organizational policies, security standards, audit requirements, and established governance practices.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability coverage
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO), subject to eligibility and schedule
• Tuition reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree