IT Operations Coordinator

Kaizen Analytix • Houston, TX

20h • Onsite

About The Position

Kaizen Global is seeking an experienced IT Operations Coordinator to serve as the primary IT contact for a client’s business users and external vendors in Houston. This is an onsite role coordinating support across SAP, Microsoft 365, infrastructure, networks, and business applications, while managing IT requests from intake through closure. The coordinator reports to the IT Head Management in Houston and works with Japan-based teams and stakeholders as needed.

Requirements

• At least 8 years of relevant IT experience.
• Broad working knowledge of SAP, Microsoft 365, and general IT infrastructure.
• Experience in IT operations, vendor management, and project coordination.
• Ability to manage IT requests independently from start to closure.
• Strong written and verbal communication, problem-solving, and follow-up skills.

Nice To Haves

• Business-level Japanese and English bilingual proficiency, written and spoken.
• Experience in the Oil & Gas or Manufacturing industry.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Responsibilities

• Act as the primary IT contact for business users and vendors.
• Coordinate SAP and other typical office-related applications, including Microsoft 365, infrastructure, network, and application support.
• Understand business requirements and work with vendors to deliver solutions.
• Track IT issues, projects, timelines, and vendor deliverables.
• Escalate critical issues and ensure timely resolution.
• Provide regular status updates to the IT Head in Houston.
• Coordinate with Japan-based teams and stakeholders when required.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed