Regional OnSite Specialist - Ann Arbor, MI

Stryker•Ann Arbor, MI

3d•Onsite

About The Position

The Regional OnSite Specialist supports daily OnSite operations within an assigned area, focusing on uninterrupted account coverage, on-the-job training, and education for OnSite Specialists. The role provides clinical surgical support by managing equipment for account-specific contracted scopes of work, supporting surgical teams, and maintaining Stryker and third-party equipment. The specialist works with OnSite leaders to coordinate operations, staffing, and training, and remains available to address anticipated or unplanned staffing gaps. The position is field-based and requires 80% travel. The specialist builds relationships with surgeons, patients, operating room personnel, Central Processing, Biomed, sales representatives, OR management, hospital administration, and Stryker employees and partners. Responsibilities also include troubleshooting equipment and product issues, tracking and reporting job-related metrics, communicating account updates and escalations, supporting continuous improvement initiatives, and complying with Stryker and medical facility policies, including HIPAA and patient confidentiality requirements. A HSPA Certification must be obtained and maintained.

Requirements

High school diploma.
Must obtain and maintain HSPA Certification.
Must adhere to HIPAA and other patient confidentiality policies and procedures.
Must follow Stryker and medical facility policies, standards, and procedures.
Must be able to travel 80%.

Responsibilities

Provide clinical surgical support by managing relevant equipment for account-specific contracted scopes of work and functions.
Lead timely and effective on-the-job training and onboarding for OnSite Specialists.
Educate team members on products, processes, and complex situations.
Coordinate daily operations with OnSite leaders, including staffing and training assessments.
Remain available to fill anticipated or unplanned staffing gaps.
Anticipate the equipment and device needs of operating room staff and surgeons during procedures, and coach OnSite Specialists to anticipate customer needs.
Provide physicians and OR personnel with information about new and current minimally invasive surgical products.
Support effective surgical care relating to third-party and Stryker Endoscopy equipment.
Maintain knowledge of minimally invasive Stryker and third-party surgical equipment and instruments.
Troubleshoot and maintain Stryker Endoscopy equipment.
Accurately record and report daily data metrics related to job functions.
Communicate account updates to maintain high service levels.
Promote team adherence to applicable regulations, policies, and industry standards.
Build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and Stryker employees and partners.
Analyze and resolve routine and non-routine product issues using independent judgment.
Follow Stryker and medical facility policies, standards, and procedures.
Communicate OnSite escalations with appropriate stakeholders and relay customer needs and complaints to OnSite Leadership and relevant Endo or cross-divisional representatives.
Identify continuing education opportunities and schedule or host in-services, when applicable.
Attend customer huddles and meetings when invited.
Coordinate or delegate equipment management, repair tracking, and loaner coordination, when applicable.
Support OnSite projects and continuous improvement initiatives.
Comply with HIPAA and other patient confidentiality policies and procedures.
Follow the Stryker Code of Conduct and Employee Handbook, and embody Stryker core values and leadership expectations.
Obtain and maintain HSPA Certification.
Carry out additional responsibilities assigned by the direct manager.
Maintain a professional appearance, work ethic, and attitude as required by Stryker and the medical facility.