Overnight Valet Attendant - Ann Arbor, MI

Parking Management•Ann Arbor, MI

1d•Onsite

About The Position

The Overnight Valet Parking Attendant provides courteous, prompt, and secure valet services during overnight hours. The attendant welcomes hotel guests, assists with luggage and vehicle needs, safely parks and retrieves vehicles, and helps protect the parking area. As an overnight representative of the hotel, the attendant is expected to provide a professional, welcoming guest experience and follow hotel standards, company policies, and safety procedures. The position reports directly to the Guest Service Coordinator and is classified as non-exempt. The posting lists full-time and part-time schedules.

Requirements

High school diploma or GED.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within the past three years.
Pass a background check.
Provide clear, courteous communication and attentive listening in guest interactions.
Follow company policies, manage multiple responsibilities, and adapt professionally to changing circumstances.
Follow instructions and assigned schedules, complete tasks promptly, and adhere to safety protocols.
Be able to stand, walk, run short distances, and lift up to 50 pounds for extended periods.
Maintain a clean, professional appearance and comply with uniform and grooming standards.
Have evening, weekend, and holiday availability.
Use communication tools such as phones and radios and work in areas with moving vehicles.
May be required to use a personal cell phone for work-related communication and applications; reimbursement follows company policy.

Nice To Haves

Prior customer service experience.

Responsibilities

Greet guests and assist with luggage and vehicle needs during overnight hours.
Inspect vehicles and document existing damage on claim tickets.
Safely park and retrieve vehicles, following safety protocols and key-handling procedures.
Monitor and secure the parking area throughout the night and respond promptly to guest requests and concerns.
Keep the valet station clean, organized, and professional.
Accurately record hours and gratuities in compliance with company policies.
Provide courteous customer service and respond professionally to guest inquiries.
Arrive punctually in full uniform and follow hotel policies and safety guidelines.
Support team members and perform additional tasks as needed for overnight operations.