Regional Medical Assistant Float

VIPcare•Titusville, FL

1d•Onsite

About The Position

The Regional Medical Assistant (MA) Float provides clinical and administrative support across multiple VIPcare clinic locations to help deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the role prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front-office operations. This is a safety-sensitive position involving direct patient care, medication administration, and clinical responsibilities requiring accuracy, professionalism, and attention to detail. The position supports Medicare Advantage patients within a value-based care model focused on preventive care. Regional travel is expected approximately 85% of the time. The role includes obtaining and documenting patient histories and vital signs; preparing patients and rooms; assisting with examinations, treatments, and procedures; administering medications and immunizations as directed and permitted; performing phlebotomy, laboratory and diagnostic testing; and maintaining accurate clinical documentation and patient records. It also supports patient communications and care coordination, including transitional care outreach, preventive care, and Annual Wellness Visits, as well as scheduling, registration, referrals, prescription refill coordination, inventory, and clinic operations. The Regional MA Float may assist with onboarding and training team members across assigned locations. The position follows a Monday–Friday schedule with no weekends or on-call work. Compensation is listed as $18.00–$25.00 per hour, with performance bonuses.

Requirements

High school diploma or equivalent required.
Current CPR/BLS certification required or must be obtained within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills to interact with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural diversity awareness and sensitivity to the needs of Medicare and other patient populations served by VIPcare.
Reliable personal transportation and willingness to travel within the assigned region approximately 85% of the time.
Ability to perform clinical physical activities, including patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move medical equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods based on operational needs.
Visual acuity and hearing, with or without reasonable accommodation, sufficient to safely perform essential job functions.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report to scheduled work locations and shifts and travel between assigned clinic locations.
Contagious, positive work ethic; inspires others and models core values and guiding principles.
Effective team player who contributes ideas and feedback and meets commitments.
Ability to approach tasks and challenges with energy and passion, pursue goals with focus and drive, and complete work successfully.

Nice To Haves

Completion of an accredited Medical Assistant program; CMA, RMA, NCMA, CCMA, or equivalent certification.
At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for provider examinations by obtaining and documenting relevant histories, medications, allergies, preventive care information, and other clinical information in the EMR.
Measure, document, and report vital signs and other clinical observations.
Prepare patients and examination rooms for provider visits and assist providers with examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
Provide compassionate, professional service that promotes a positive patient experience.
Administer oral and injectable medications, immunizations, and treatments as directed by the provider and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy and prepare specimens for laboratory testing.
Perform CLIA-waived laboratory testing and in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, and spirometry.
Perform PT/INR testing using approved equipment and glucose testing using a glucometer.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies used, and telephone encounters accurately in the EMR.
Complete patient communications, including appointment and medication reminders, transitional care outreach, and preventive care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, care coordination, and documentation of completed services.
Maintain patient medical records according to organizational policies and HIPAA requirements.
Answer incoming calls, greet patients, schedule appointments, register patients, and manage check-in and check-out.
Process referrals, coordinate prescription refills, and route clinical and administrative inquiries.
Monitor medical supply, pharmaceutical, and disposable-item inventory and assist with ordering and supply inventory maintenance.
Assist with onboarding and training new team members across assigned clinic locations.
Collaborate with providers, clinical staff, and front-office personnel to support efficient clinic operations.
Travel within the assigned region to provide clinical support across multiple clinic locations, approximately 85% of the time.
Adapt to varying clinic workflows, team dynamics, and operational needs while maintaining consistent patient care standards.
Perform other duties as assigned.