Regional Medical Assistant Float

VIPcare•Mobile, AL

4d•$18 - $25

About The Position

The Regional Medical Assistant Float provides clinical and administrative support across multiple clinic locations to help deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the role prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front-office operations. It is a safety-sensitive position involving direct patient care, medication administration, and clinical responsibilities that require accuracy, professionalism, and attention to detail. The role supports Medicare Advantage patients in a value-based care model focused on preventive care and travels throughout an assigned region to provide physician support and a positive patient experience. Regional travel is expected approximately 85% of the time. The position includes patient intake and preparation, clinical procedures and testing, documentation and care coordination, front-office support, inventory assistance, and support for onboarding and training team members across assigned locations. The schedule is Monday through Friday, with no weekends or on-call duties. VIPcare describes its purpose as Better Health and specializes in primary care for patients aged 65 and older. The organization emphasizes patient care and outcomes, team development, and a positive patient experience.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills to interact with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural sensitivity and appreciation for the needs of Medicare and other patient populations served by VIPcare.
Reliable personal transportation and willingness to travel within the assigned region approximately 85% of the time.
Ability to perform the physical activities of a clinical environment, including assisting with patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements; clinical procedures and equipment operation; moving supplies and equipment weighing up to 15 pounds; and sitting or standing for extended periods.
Visual acuity and hearing, with or without reasonable accommodation, sufficient to safely perform essential job functions.
Ability to operate standard office equipment, computers, telephones, and clinical devices.

Nice To Haves

Completion of an accredited Medical Assistant program, with CMA, RMA, NCMA, CCMA, or equivalent certification.
At least one year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for examinations by obtaining and documenting relevant histories, medications, allergies, preventive-care information, and other clinical details in the EMR.
Measure, document, and report vital signs and clinical observations.
Prepare patients and examination rooms for provider visits and assist providers with examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
Administer medications, immunizations, and treatments as directed by providers and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy, prepare specimens, and conduct CLIA-waived laboratory testing according to established procedures.
Perform in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, oxygen administration as ordered, inhalation treatments, and spirometry.
Perform PT/INR testing using approved equipment and glucose testing using a glucometer.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection-prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies used, and telephone encounters in the EMR.
Complete patient communications and outreach, including appointment and medication reminders, transitional care management outreach, and preventive-care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive-care records, and completing required documentation.
Assist with patient outreach, preventive-screening scheduling, care coordination, and documentation of completed services.
Maintain patient records according to organizational policies and HIPAA requirements.
Handle front-office duties, including answering calls, greeting patients, scheduling appointments, registration, check-in and check-out, referral processing, prescription refill coordination, and routing inquiries.
Monitor and help maintain medical, pharmaceutical, disposable, office, and clinical supply inventories; assist with ordering as needed.
Assist with onboarding and training team members across assigned clinic locations.
Collaborate with providers, clinical staff, and front-office personnel to support efficient clinic operations.
Travel within the assigned region to provide clinical support across multiple clinic locations, adapting to differing workflows and operational needs while maintaining consistent care standards.
Perform other duties as assigned.