Regional Medical Assistant Float

VIPcare•Decatur, AL

About The Position

The Regional Medical Assistant Float provides clinical and administrative support across multiple clinic locations to help deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the role prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front office operations. This safety-sensitive position includes direct patient care and medication administration and requires accuracy, professionalism, and attention to detail. The role supports Medicare Advantage patients in a preventive, value-based care model and travels throughout the assigned region to provide physician support and maintain a positive patient experience.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, time-management, verbal communication, and written communication skills.
Strong interpersonal and collaborative skills, critical thinking, and problem-solving abilities.
Ability to maintain confidentiality, handle sensitive information appropriately, work independently, and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience, with cultural sensitivity toward Medicare and other patient populations served.
Reliable personal transportation and willingness to travel within the assigned region approximately 85% of the time.
Ability to perform the physical activities required in a clinical environment, including patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements; and lifting, carrying, pushing, or moving supplies and equipment up to 15 pounds.
Manual dexterity and fine motor skills to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to sit or stand for extended periods and visual acuity and hearing sufficient to perform essential job functions, with or without reasonable accommodation.
Ability to operate standard office equipment, computers, telephones, and clinical devices.

Nice To Haves

Completion of an accredited Medical Assistant program and certification such as CMA, RMA, NCMA, CCMA, or equivalent.
At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome and prepare patients for examinations; gather and document relevant clinical history and information in the EMR.
Measure, document, and report vital signs and other clinical observations.
Prepare patients and examination rooms, and assist providers during examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
Administer medications, immunizations, and treatments as directed and within state regulations; assist with wound care and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy, prepare laboratory specimens, conduct CLIA-waived tests and in-office diagnostic testing, and complete laboratory quality controls and required logs.
Perform EKGs, vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, spirometry, PT/INR testing, and glucose testing.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials in accordance with infection prevention standards.
Document encounters, treatments, test results, procedures, supplies, and telephone communications accurately in the EMR.
Make patient communications for appointment and medication reminders, transitional care management, preventive care, and other care coordination activities.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach and scheduling preventive screenings; maintain medical records according to organizational policies and HIPAA requirements.
Manage front office duties, including calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor and help maintain inventories of medical supplies, pharmaceuticals, and disposable clinical items; assist with ordering as needed.
Support onboarding and training of new team members across assigned clinic locations.
Collaborate with providers and clinic staff to support efficient operations and adapt to different clinic workflows.
Travel within the assigned region to provide clinical support at multiple locations; regional travel is expected approximately 85% of the time.
Perform other duties as assigned.