Regional Medical Assistant Float

VIPcare•Mobile, AL

About The Position

The Regional Medical Assistant Float provides clinical and administrative support across multiple clinic locations to help deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the role prepares patients for examinations, performs procedures within the scope of practice, assists providers, and supports front office operations. It is a safety-sensitive position involving direct patient care, medication administration, and other clinical responsibilities that require accuracy, professionalism, and attention to detail. The role supports Medicare Advantage patients in a value-based care model focused on preventive care. The Regional MA Float travels within the assigned region to support physicians and clinic teams, adapting to different workflows while maintaining consistent care standards and a positive patient experience. Regional travel is expected approximately 85% of the time.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification or obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural diversity awareness and sensitivity to the needs of Medicare and other patient populations.
Reliable personal transportation and willingness to travel within the assigned region approximately 85% of the time.
Ability to perform the physical activities required in a clinical environment, including patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements; and lifting, carrying, pushing, or moving equipment and supplies up to 15 pounds.
Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to sit or stand for extended periods and sufficient vision and hearing, with or without reasonable accommodation, to safely perform essential duties.
Ability to operate standard office equipment, computers, telephones, and clinical devices.

Nice To Haves

Completion of an accredited Medical Assistant program and certification such as CMA, RMA, NCMA, CCMA, or equivalent.
At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for examinations by collecting and documenting relevant histories, medications, allergies, complaints, and preventive care information in the EMR.
Measure, document, and report vital signs and other clinical observations.
Prepare patients and examination rooms and assist providers during examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
Administer medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy, prepare specimens, conduct CLIA-waived laboratory testing, and perform in-office diagnostic testing.
Conduct EKGs, vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, spirometry, PT/INR testing, and glucose testing.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection prevention standards.
Document encounters, treatments, diagnostic results, procedures, supplies, and telephone encounters accurately in the EMR.
Complete patient communications, including appointment and medication reminders, transitional care outreach, and preventive care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, care coordination, and documentation of completed services.
Maintain patient records in accordance with organizational policies and HIPAA requirements.
Perform front office duties, including answering calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor and help order medical, pharmaceutical, disposable clinical, and office supplies.
Support onboarding and training of new team members across assigned clinic locations.
Collaborate with providers, clinical staff, and front office personnel to support efficient clinic operations.
Travel within the assigned region to provide support across multiple clinic locations, approximately 85% of the time.
Perform other duties as assigned.