Regional Manager for Virginia

Armor Health•UNAVAILABLE, Virginia

About The Position

Armor Health is seeking a Regional Manager for Virginia to provide strategic leadership, operational oversight, and regulatory compliance oversight across multiple correctional healthcare facilities. The role ensures consistent application of organizational policies, clinical standards, and contractual obligations while advancing quality improvement, operational efficiency, and risk mitigation. The Regional Manager serves as a liaison among corporate leadership, site leadership, and client partners to support high-quality, compliant, patient-centered healthcare delivery. The role involves travel across assigned facilities and supervises the Site Leadership Team, including Health Services Administrators and Directors of Nursing. It reports to the Regional Vice President and/or Executive Vice President of Health Services. The Regional Manager oversees site performance, staffing, policy implementation, operational reviews, investigations, corrective actions, audit readiness, and staff development.

Requirements

Leadership experience in correctional health settings.
Strong understanding of NCCHC, ACA, and state regulatory frameworks.
Proven ability to manage site operations and drive performance improvement.
Excellent communication, problem-solving, and organizational skills.
Ability to manage diverse facility operations while ensuring consistency, compliance, and performance.
Ability to lead policy, staffing, and workflow transitions with minimal disruption.
Ability to manage urgent issues, including staffing gaps, Drug Exception Requests, and incident response, with clarity and accountability.
Ability to track overdue items, ensure timely resolution, and reinforce documentation compliance.

Responsibilities

Supervise, coach, and monitor the performance of Health Services Administrators and other site leaders.
Conduct structured leadership check-ins and mentor site leaders in budgeting, financial stewardship, personnel management, client relations, and leadership.
Support leaders with performance challenges, corrective strategies, and improvement plans.
Address payroll and timecard issues and staffing gaps with HR, payroll, and scheduling teams.
Monitor overtime, vacancy rates, and scheduling compliance.
Facilitate weekly regional calls and lead monthly performance review meetings.
Promote inclusive team dynamics and resolve interpersonal or operational conflicts.
Provide counseling, coaching, and disciplinary actions when necessary, with appropriate documentation and HR alignment.
Oversee consistent implementation of organizational policies and standard operating procedures across assigned facilities.
Review policies for alignment with regulatory standards, accreditation requirements, and contractual obligations; interpret policies for site leaders and contribute to policy development.
Ensure staff complete required policy acknowledgments and understand expectations through training and reinforcement.
Conduct regular site visits to assess clinical workflows, staffing, documentation, and compliance.
Review overdue chart audits, incident reviews, sick-call backlogs, and compliance checklists and ensure timely resolution.
Ensure incident follow-ups, audit findings, corrective actions, and other required documentation are completed accurately and on time.
Review and manage Drug Exception Requests for formulary compliance, clinical justification, and proper documentation.
Evaluate operational risks and monitor performance indicators, including sick-call timeliness, chronic-care compliance, grievance trends, staffing metrics, and client concerns.
Provide actionable feedback and collaborate with site leaders on performance improvement strategies.
Lead or support investigations involving incidents, grievances, clinical concerns, or operational failures; conduct root cause analyses and ensure corrective actions follow.
Review corrective action plans with site leadership, set timelines and responsibilities, monitor progress, and escalate unresolved issues.
Support quality improvement initiatives by identifying trends and recommending and monitoring interventions.
Oversee readiness for NCCHC, ACA, DOH, and client audits; conduct mock surveys and ensure records, processes, and staff knowledge meet required standards.
Serve as the primary regional contact during audits, inspections, and client reviews, and ensure timely reports and follow-up documentation.
Monitor annual competencies, mandatory training, licensure renewals, and continuing education requirements.
Collaborate with training teams on onboarding and annual training programs, coach current and emerging leaders, and reinforce documentation, clinical workflow, and operational standards.