Regional Manager Support Specialist for Boston Area

HallKeen•Norwood, MA

5d•Hybrid

About The Position

HallKeen Management is hiring a Regional Manager Support Specialist based in the Boston area. This hybrid role combines on-site and remote work and provides leadership, oversight, and support across a property portfolio. The role supports leadership in meeting or exceeding budget expectations and maintaining compliance with applicable state, federal, and local regulations, including requirements overseen by HUD, MassHousing, Spectrum, HPD, HDC, and other monitoring bodies. Travel to Boston-area properties is required and may include trips exceeding 2.5 hours, air travel, and overnight stays depending on business needs. The specialist may provide hands-on support to on-site teams, including rental payment processing, rent collection tracking, invoice processing, apartment tours and leasing, rental application processing, HUD and LIHTC income certifications, waitlist management, repair coordination with maintenance teams and vendors, preparation for property management reviews, resident support, and interviewing candidates for open positions.

Requirements

Bachelor’s degree in Business, Real Estate, Finance, Public Administration, or a related field.
At least 5 years of progressive multifamily leadership experience with affordable housing experience.
At least 5 years leading multi-site teams as an Area Property Manager or Regional Property Manager.
Deep knowledge of LIHTC, Section 8/HUD, HPD and HDC programs, Fair Housing, and compliance requirements.
Proficiency in Microsoft 365 and property management software such as RealPage or MRI.
Proven leadership, analytical, communication, and change-management skills.
Strong supervisory and verbal and written communication skills.
Comprehensive background in budgeting, financial oversight, employee performance management, and cash management.
Experience with HUD and the Low-Income Housing Tax Credit Program.
Ability to work independently and manage competing priorities.
Excellent customer service skills and attention to detail.
Travel to Boston-area properties is required; additional travel may involve trips exceeding 2.5 hours, air travel, and overnight stays.

Nice To Haves

CPM designation strongly preferred.
NAHP-e, HCCP, COS, TCS, or equivalent designations are a plus.
Familiarity with multifamily property management and RealPage One Site management software.
Proven success in NOI, occupancy, delinquency, and compliance performance across large portfolios.

Responsibilities

Support leadership in ensuring properties meet or exceed budget expectations.
Provide oversight and support for compliance with applicable state, federal, and local regulations and monitoring requirements.
Provide hands-on support to on-site property teams as needed.
Assist with processing rental payments and tracking rent collections.
Process invoices for payment.
Tour and lease apartments and process rental applications.
Complete HUD and LIHTC income certifications and manage waitlists.
Coordinate repairs with maintenance staff and vendors.
Prepare for property management reviews.
Provide resident support.
Interview candidates for open positions.
Travel to properties in the Boston area and travel farther, including by air and with overnight stays, as business needs require.