Regional Manager, Device Support Specialist

Novocure•Kansas City, KS

2d•Onsite

About The Position

Novocure is hiring a Regional Manager, Device Support Specialist to lead and develop a field team supporting patients using Tumor Treating Fields (TTFields) therapy across the Midwest region. The manager coaches and trains Device Support Specialists, coordinates patient support coverage, and helps ensure consistent, high-quality service. The position works with Patient Experience leadership and cross-functional partners to oversee regional performance, resolve issues, and improve operating procedures. This is a full-time, exempt, permanent, field-based position reporting to the National Senior Manager, Device Support Specialist. The employee must reside within the assigned region; ideal locations include Salt Lake City, UT; Denver, CO; Kansas City; St. Louis, MO; and Minneapolis, MN. The role involves approximately 60% weekly travel, including overnight stays and long-distance driving, and requires attendance at company meetings within and outside the region.

Requirements

Bachelor’s degree and at least five years of relevant professional experience.
At least five years of experience managing field personnel in a patient support, service, or technical support environment.
Strong emotional intelligence, situational awareness, communication skills, and organizational skills, with a positive, service-oriented approach.
Excellent follow-through and attention to detail, with the ability to work independently and adapt to changing priorities and deadlines.
Proficiency with Microsoft Office, Outlook, file management, and technical testing and troubleshooting procedures.
Primary residence within the assigned region.
Ability to travel approximately 60% weekly, including overnight stays and long-distance driving.
Attendance at company meetings within and outside the region.
Ability to lift up to 50 pounds.

Nice To Haves

Experience building and establishing a field team.
Experience in a for-profit healthcare environment, medical devices, or patient support.
Familiarity with FDA Quality System Regulations and durable medical equipment regulations.
Experience using Concur and SAP.

Responsibilities

Lead regional Patient Experience deliverables, including therapy starts and ongoing support for active patients.
Coach, train, and develop Device Support Specialist team members through regular field visits, compliance assessments, documented feedback, annual performance reviews, and professional development plans.
Manage team assignments and changing patient support schedules to maintain adequate regional coverage.
Ensure the team has the training and resources needed to complete patient technical support and administrative responsibilities in accordance with company and regulatory standards.
Partner with regional sales leadership and cross-functional colleagues to coordinate patient support, resolve problems, and escalate issues as needed.
Monitor regional performance, review CRM documentation for timeliness, accuracy, and policy adherence, and prepare and deliver updates for monthly and quarterly business reviews.
Interview candidates and recommend hires; manage regional budgets and review and approve team expenses.
Partner with the Director, US Patient Experience Strategic Development and cross-functional colleagues to develop and refine operating policies, procedures, and performance metrics.
Work with Global Technical Support to identify and resolve recurring issues and monitor performance metrics.
Help develop and plan team meetings from concept through execution.
Represent the region and DSS team at company events and conference calls.
Follow fleet vehicle administration, maintenance, and cleanliness guidelines.