Regional Manager for Georgia

Armor Health•UNAVAILABLE, Georgia

About The Position

Armor Health is hiring a Regional Manager for Georgia to provide strategic leadership, operational oversight, and regulatory compliance oversight across multiple correctional healthcare facilities. The role ensures consistent implementation of organizational policies, clinical standards, and contractual obligations while advancing quality improvement, operational efficiency, and risk mitigation. The Regional Manager serves as a liaison among corporate leadership, site leadership, and client partners to support high-quality, compliant, patient-centered healthcare delivery. The position involves travel across assigned facilities and supervises the Site Leadership Team, including Health Services Administrators and Directors of Nursing. It reports to the Regional Vice President and/or Executive Vice President of Health Services. The manager supports site leaders, monitors operational and clinical performance, leads investigations and improvement efforts, and ensures readiness for regulatory, accreditation, and client audits. Armor Health describes its mission as raising the standard of care through partnerships with correctional organizations, supporting patients and their holistic wellness, and providing interventions aimed at optimal outcomes. Its stated core values include embracing change, taking ownership, attention to detail, a sense of urgency, and a results-oriented, collaborative environment.

Requirements

Leadership experience in correctional health settings.
Strong understanding of NCCHC, ACA, and state regulatory frameworks.
Proven ability to manage site operations and drive performance improvement.
Excellent communication, problem-solving, and organizational skills.
Ability to manage diverse facility operations while maintaining consistency, compliance, and performance.
Ability to lead policy, staffing, and workflow transitions with minimal disruption.
Ability to address urgent issues, including staffing gaps, Drug Exception Requests, and incident response, with clarity and accountability.
Ability to track overdue items, ensure timely resolution, and reinforce documentation compliance.

Responsibilities

Supervise, coach, and monitor the performance of Health Services Administrators and other site leaders.
Conduct leadership check-ins and mentor site leaders in budgeting, financial stewardship, personnel management, client relations, and leadership.
Support performance challenges with guidance, corrective strategies, and structured improvement plans.
Coordinate with HR, payroll, and scheduling teams to address payroll discrepancies, timecard issues, and staffing gaps.
Monitor overtime, vacancies, and scheduling compliance; facilitate weekly regional calls and monthly performance review meetings.
Promote respectful team dynamics, resolve conflicts, and provide counseling, coaching, and disciplinary actions when needed, in coordination with HR.
Oversee consistent implementation of organizational policies and standard operating procedures across assigned facilities.
Review policies for alignment with regulatory standards, accreditation requirements, and contractual obligations; interpret policies for site leaders and contribute to policy development.
Ensure staff complete policy acknowledgments and understand expectations through training and reinforcement.
Conduct site visits and assess clinical workflows, staffing, documentation quality, and compliance.
Review overdue work, including chart audits, incident reviews, sick-call backlogs, and compliance checklists, and ensure timely resolution.
Ensure accurate, timely completion of incident follow-ups, audit findings, and corrective-action documentation.
Review and manage Drug Exception Requests to support formulary compliance, clinical justification, and appropriate documentation.
Evaluate operational risks and monitor performance indicators such as sick-call timeliness, chronic-care compliance, grievance trends, staffing metrics, and client concerns.
Provide actionable feedback and work with site leaders on performance-improvement strategies.
Lead or support investigations involving incidents, grievances, clinical concerns, or operational failures; conduct root-cause analyses and ensure corrective actions follow.
Review and monitor corrective-action plans, including timelines, responsibilities, and measurable outcomes, and escalate unresolved issues when necessary.
Support quality-improvement initiatives by identifying trends, recommending interventions, and promoting consistent implementation across sites.
Oversee readiness for NCCHC, ACA, DOH, and client audits; conduct mock surveys and ensure documentation, processes, staff knowledge, logs, and reports meet applicable standards.
Serve as the primary regional contact during audits, inspections, and client reviews, and ensure timely submission of required reports and follow-up documentation.
Monitor annual competencies, mandatory training, licensure renewals, and continuing-education requirements.
Collaborate with training teams on onboarding and annual training programs, coach current and emerging leaders, and reinforce documentation, clinical workflow, and operational standards.