Regional Manager NOLA ( Multifamily & Affordable Housing )
About The Position
The Regional Manager is a results-driven leader responsible for achieving financial performance goals and maintaining the physical condition and marketability of properties across a multi-state region. The role develops and leads property management, compliance, leasing, maintenance, and resident services teams to meet portfolio objectives and established performance benchmarks, while acting as a trusted fiduciary of Columbia Residential. The Regional Manager oversees property operations, compliance, staff performance, budgets, financial results, marketing, leasing, maintenance, property inspections, and capital improvements. The position represents Columbia Residential to the public and develops partnerships with public officials, businesses, and agencies. It requires extensive travel and on-call availability 24/7 for emergencies. The Regional Manager reports to the Vice President of Property Management and has Community Managers, Senior Service Managers, and Senior Community Managers as direct reports.
Requirements
- Minimum ten years of multisite property management experience, including staff management and development and budgeting/financial analysis.
- Mixed-income, mixed-financed residential property management experience.
- Solid property management operational experience.
- Expertise in Project Based Section 8, Low-Income Housing Tax Credit Programs, and HOME programs.
- Ability to manage projects from conceptualization through implementation.
- Strong interpersonal skills, including conflict management and employee motivation.
- Excellent analytical and problem-solving skills.
- Knowledge of Microsoft Word, Excel, and OneSite.
- Excellent verbal and written communication skills.
- Entrepreneurial, flexible, creative, and detail-oriented approach.
- Ability to handle emergencies and pressure due to complexity and time sensitivity.
- Ability to travel extensively and be on call 24/7 for emergencies.
Nice To Haves
- Bachelor’s degree in business or a related field; an advanced degree and/or professional certification is desired.
- CPM or equivalent certification preferred.
Responsibilities
- Lead property management teams to achieve short- and long-term portfolio objectives and established performance benchmarks.
- Maintain accurate records and ensure resident and applicant information and documents meet legal requirements and company policies.
- Assess and recommend changes to policies, operational practices, procedures, and organizational structure.
- Collaborate on operational goals and establish standards for property operations, leasing, collections, customer service, and workplace safety.
- Enforce company policies, rules, and regulations, and model professional conduct.
- Represent Columbia Residential publicly and build partnerships with public officials, businesses, and agencies.
- Communicate performance standards to property personnel, measure results, and address performance issues through coaching, training, evaluations, and supervision.
- Recruit, select, hire, and train employees when necessary; motivate, delegate to, evaluate, and develop staff.
- Protect resident and applicant confidentiality and ensure compliance with REAC, LIHTC, HUD, other agencies, and lenders.
- Establish rent collection procedures and recover income lost through write-offs.
- Analyze operating statements and property performance; develop strategies to meet or exceed budgeted income and expense levels.
- Maximize property income through rental rates, miscellaneous income, and resident retention programs; control expenses through preventive maintenance, purchasing, and inventory practices.
- Oversee annual operating budgets, projections, budget reviews, corrective actions, and budget adjustment requests for all properties.
- Review financial results routinely with property managers and site employees; forecast problems and take corrective action.
- Evaluate and monitor utility costs.
- Execute marketing, leasing, and make-ready strategies to meet occupancy and rental income targets; recommend rental rate adjustments based on comparable market surveys.
- Implement preventive maintenance and preserve property assets.
- Conduct routine inspections and maintain the physical condition and security of all communities, including UPCS/REAC readiness.
- Inspect sites and recommend exterior and interior apartment improvements.
- Oversee and negotiate capital improvements and contracts.
- Handle additional duties within the scope of work as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
