Regional Manager, Affordable Housing

Asset Living•McAllen, TX

About The Position

The Regional Manager, Affordable Housing oversees the operations of a portfolio of housing communities. This offsite leader manages personnel, leasing, maintenance, financial, administrative, and risk-management activities, and supervises property operations and staff to ensure compliance with company policies and procedures, safety standards, fair housing guidelines, and liability requirements. The role includes affordable-housing regulatory compliance, staff leadership, financial management, strategic leasing, customer service, and oversight of property maintenance and capital projects. Travel is estimated at 25–50% of annual work time for property visits, conferences, training, and other business activities. This safety-sensitive position may be subject to additional compliance requirements. Duties may be modified, and additional responsibilities may be assigned.

Requirements

Affordable housing experience that includes LIHTC.
Prior experience as a Regional Manager.
High school diploma or equivalent; alternatively, a bachelor's degree, four years of housing-industry experience, one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and perform all on-site software functions; basic computer skills.
Basic knowledge of Fair Housing laws and OSHA requirements.

Nice To Haves

Bachelor’s degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification preferred.

Responsibilities

Ensure compliance with Equal Housing Opportunity and Affirmative Fair Housing laws, and with LIHTC and/or Section 8 policies and procedures.
Monitor LIHTC applications and annual recertification processes; ensure compliance with regulatory and funding requirements, contracts, and reporting.
Conduct file reviews and physical inspections, interact with regulatory agencies, and conduct semi-annual inspections as required.
Screen, hire, train, coach, counsel, and develop on-site staff; address performance issues and appropriately document and communicate employment actions.
Prepare or review salary increase requests, counseling statements, written evaluations, and timesheets in accordance with company processes.
Promote staff harmony and effective performance, and ensure staff follow company policies and procedures.
Improve net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies.
Develop annual operating budgets and forecasts, provide monthly written evaluations of significantly over-budget income and expense items, and suggest future capital improvements.
Monitor proposals and contracts for major projects and check work in progress.
Monitor timely receipt and reconciliation of deposits, rent collections, charges, and vendor invoices; approve invoice coding and ensure timely property closeout and accurate ownership financial reports.
Develop annual marketing plans and strategies to generate rentals or rent increases.
Ensure leasing techniques, follow-up, lease signing and documentation, and leasing reports are effective and accurate.
Address resident complaints, concerns, and requests; develop and implement resident retention programs; show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist with the property emergency team and ensure appropriate handling of emergencies involving staff, residents, and buildings.
Manage customer service and monitor maintenance service-request turnaround and responsiveness.
Maintain property appearance through regular inspections and tours, and ensure repairs are identified and completed promptly.
Use property resources, equipment, and supplies economically, including obtaining vendor and contractor bids and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and timely completion.
Travel for property visits, conferences, training sessions, and other business-related activities, estimated at 25–50% of annual work time.