Regional Manager, Affordable Housing

Asset Living•Oklahoma City, OK

About The Position

The Regional Manager, Affordable Housing oversees the operations of a portfolio of housing communities, managing personnel, leasing, maintenance, financial operations, administration, and risk management. As an offsite leader, this role supervises property operations and staff to ensure compliance with company policies and procedures, safety requirements, fair housing guidelines, and liability concerns. The position includes travel estimated at 25–50% of work time annually for property visits, conferences, training, or other business activities. The role is responsible for affordable housing and regulatory compliance, personnel leadership, financial performance, strategic leasing, and administrative and maintenance management. Duties include supporting staff development and performance, preparing budgets and evaluating financial results, overseeing leasing and resident retention strategies, and monitoring property upkeep and service responsiveness. This safety-sensitive position may be subject to additional compliance requirements. The job description is a guide rather than an all-inclusive or permanent list of duties; responsibilities may be modified, and additional duties may be assigned at a supervisor’s request.

Requirements

Affordable housing experience, including LIHTC.
Prior experience as a Regional Manager.
High school diploma or equivalent; alternatively, a bachelor’s degree, four years of housing-industry experience, one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and perform all on-site software functions; basic computer skills.
Basic knowledge of Fair Housing laws and OSHA requirements.
Ability to travel an estimated 25–50% of work time annually.

Nice To Haves

Bachelor’s degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification preferred.

Responsibilities

Ensure compliance with Equal Housing Opportunity and affirmative fair housing laws.
Ensure LIHTC and/or Section 8 policies and procedures are followed, and monitor LIHTC applications and annual recertifications.
Ensure compliance with regulatory and funding requirements, contracts, and reporting; conduct file reviews and physical inspections; interact with regulatory agencies; and conduct required semi-annual inspections.
Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives.
Support staff effectiveness through ongoing training, coaching, counseling, and guidance in accordance with company training benchmarks.
Address performance problems consistently, document them, communicate with the appropriate senior leadership and Human Resources, and terminate appropriately when necessary.
Prepare salary increase requests for Community Managers, assist with requests for other team members as needed, and approve requests from the site.
Ensure counseling statements, written evaluations, and salary requests are reviewed by the Regional and Senior Vice President and delivered to Human Resources.
Approve timesheets and verify reported hours, vacation and sick time, and signatures.
Promote staff harmony and quality performance through support and effective leadership, and ensure staff follow company policies and procedures.
Improve net operating income through cost controls and revenue and leasing improvements; identify trends and recommend strategies and adjustments.
Develop annual operating budgets and forecasts, and provide monthly written evaluations of significantly over-budget income and expense items.
Recommend future capital improvements and monitor proposals, contracts, and work in progress for large projects.
Monitor timely receipt and reconciliation of deposits, rent collections, and charges; approve receipt, reconciliation, and coding of vendor invoices.
Ensure timely property closeout and accurate ownership financial reports.
Develop annual marketing plans and strategies to generate rentals or rent increases.
Ensure leasing techniques, follow-up, lease signing and documentation, and reporting systems are effective and accurate.
Address resident complaints, concerns, and requests to support resident satisfaction; develop and implement resident retention programs.
Show and lease properties to prospective residents and support their move-in.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist with the property emergency team and ensure appropriate handling of emergencies involving staff, residents, buildings, and other property matters within company guidelines.
Manage customer service and monitor service-request turnaround and maintenance staff responsiveness.
Maintain property appearance, conduct regular inspections and tours, and ensure repairs are recorded and completed promptly.
Use property resources, equipment, and supplies economically, including obtaining bids and pricing and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion, including checking unit readiness and work orders.
Travel for property visits, conferences, training sessions, and other business activities as needed.