Regional Manager, Affordable Housing

Asset Living•Oklahoma City, OK

22h

About The Position

The Regional Manager, Affordable Housing oversees operations across a portfolio of housing communities, including personnel, leasing, maintenance, financial management, administration, and risk management. As an offsite leader, the Regional Manager supervises property operations and staff to ensure compliance with company policies and procedures, safety requirements, fair housing guidelines, and liability concerns. The role is responsible for affordable housing and regulatory compliance, personnel management, financial performance, strategic leasing, and administrative and maintenance oversight. The position entails travel estimated at 25–50% of annual work time for property visits, conferences, training sessions, and other business-related activities. This is a safety-sensitive position and may be subject to additional compliance requirements. Duties listed are a guide and may be modified or expanded at the supervisor’s request.

Requirements

Affordable housing experience that includes LIHTC.
Prior experience as a Regional Manager.
High school diploma or equivalent; alternatively, the posting describes a bachelor’s degree, four years of housing-industry experience, one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand and perform all on-site software functions.
Basic computer skills.
Basic knowledge of Fair Housing Laws and OSHA requirements.

Nice To Haves

Bachelor’s degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification preferred.

Responsibilities

Ensure compliance with Equal Housing Opportunity and affirmative fair housing laws, and ensure proper LIHTC and/or Section 8 procedures are followed.
Monitor LIHTC applications and annual recertification processes; ensure compliance with regulatory and funding requirements, contracts, and reporting.
Conduct file reviews and physical inspections, interact with regulatory agencies, and conduct semi-annual inspections as required.
Screen, hire, train, coach, counsel, and develop on-site staff; address performance issues, document actions, communicate with supervisors and HR, and terminate staff when appropriate.
Promote staff harmony and performance through effective leadership, and ensure compliance with company policies and procedures.
Review personnel counseling statements, written evaluations, salary requests, and timesheets; ensure timesheets accurately reflect hours, leave, and required signatures.
Maximize net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies or adjustments.
Develop annual operating budgets and forecasts, provide monthly written evaluations of significantly over-budget income and expense items, and suggest future capital improvements.
Monitor proposals and contracts for large site projects and inspect work in progress.
Monitor and maintain timely receipt and reconciliation of deposits, rent collections, charges, and vendor invoices; approve invoice coding and ensure property closeout and ownership financial reports are timely and accurate.
Develop annual marketing plans and leasing strategies, including strategies to generate rentals or rent increases.
Ensure leasing techniques, follow-up, lease signing and documentation, and reporting systems are effective and accurate.
Address resident complaints, concerns, and requests; develop and implement resident retention programs; and show, lease, and move in prospective residents.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Assist with the property emergency team and ensure proper handling of emergencies involving staff, residents, and buildings.
Manage customer service, monitor maintenance service-request turnaround, and ensure property appearance and repairs are addressed through regular inspections and tours.
Use property resources, equipment, and supplies economically, including obtaining vendor and contractor bids and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion; inspect units to verify make-ready work and work orders are completed.
Travel for property visits, conferences, training sessions, and other business-related activities, estimated at 25–50% of annual work time.
Perform additional duties or take on additional responsibilities as requested by a supervisor.