Regional Manager, Affordable Housing

Asset Living•Miami, FL

About The Position

The Regional Manager, Affordable Housing oversees the operations of an affordable housing community portfolio as an offsite leader. The role manages personnel, leasing, maintenance, financial operations, administration, and risk management while ensuring that properties and staff follow company policies and procedures, safety requirements, fair housing guidelines, and applicable regulatory and funding requirements. The position includes travel estimated at 25–50% of annual work time for property visits, conferences, training, and other business activities. This is a safety-sensitive position and may be subject to additional compliance requirements. Duties described are not all-inclusive and may be modified or supplemented at the supervisor’s request.

Requirements

Affordable housing experience that includes LIHTC.
Prior experience as a Regional Manager.
High school diploma or equivalent, or a bachelor’s degree, four years of housing-industry experience, one to two years of related experience and/or training, or an equivalent combination of education and experience.
Basic computer skills and the ability to understand and perform all on-site software functions.
Basic knowledge of Fair Housing Laws and OSHA requirements.

Nice To Haves

Bachelor’s degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) certification preferred.

Responsibilities

Ensure compliance with Equal Housing Opportunity and affirmative fair housing laws, LIHTC and/or Section 8 procedures, and regulatory and funding requirements, contracts, and reporting obligations.
Monitor LIHTC applications and annual recertification processes; conduct file reviews, physical inspections, and required semi-annual inspections; interact with regulatory agencies.
Screen, hire, train, coach, counsel, and develop on-site staff in accordance with company directives and training benchmarks.
Address staff performance problems, document and communicate them to leadership and Human Resources, and terminate staff appropriately when necessary.
Prepare salary increase requests for Community Managers, review relevant site requests, and ensure counseling statements, evaluations, and salary requests are reviewed and delivered to Human Resources.
Approve timesheets and verify hours, leave reporting, and signatures.
Promote staff harmony, job performance, effective leadership, and compliance with company policies and procedures.
Improve net operating income through cost control and revenue and leasing improvements; identify trends and recommend strategies.
Develop annual operating budgets and forecasts, provide monthly written evaluations of significantly over-budget income and expense items, and recommend future capital improvements.
Monitor proposals, contracts, and work in progress for major site projects.
Monitor timely receipt and reconciliation of deposits, rent collections, charges, and vendor invoices; approve invoice coding and ensure timely property closeout and accurate ownership financial reports.
Develop annual marketing plans and strategies to generate rentals or rent increases.
Ensure effective leasing practices, follow-up, lease signing and documentation, and accurate, current reporting.
Address resident complaints, concerns, and requests; develop and implement resident retention programs.
Show and lease homes to prospective residents and coordinate their move-in.
Ensure administrative and leasing reports are accurate, complete, and submitted on time.
Participate in the property emergency team and ensure appropriate handling of emergencies involving staff, residents, and buildings in accordance with company guidelines.
Manage customer service and monitor maintenance service-request turnaround and responsiveness.
Maintain property appearance through regular inspections and tours, and ensure repairs are identified and completed promptly.
Use property resources, equipment, and supplies economically, including obtaining vendor, supplier, and contractor bids and addressing inadequate service.
Direct and monitor maintenance, construction, and rehabilitation work to ensure quality and timely completion, including checking units for completed make-ready work and work orders.
Travel for property visits, conferences, training sessions, and other business-related activities, estimated at 25–50% of annual work time.