Regional Manager (Houston, TX)

WB•Houston, TX

About The Position

The Regional Manager is a leadership role overseeing the management and operations of a portfolio of Build-to-Rent (BTR) communities. The position focuses on property management, resident relations, operational efficiency, and technology integration to provide an exceptional resident experience while optimizing community performance. The Regional Manager coordinates portfolio-wide strategies to meet occupancy and revenue goals, oversees on-site and centralized teams, and collaborates with corporate departments and other divisions. The role develops operational efficiencies and cost-saving measures, supports lease-up and stabilized communities, and works with marketing, leasing, construction, accounting, and other departments on business needs. The position leads resident relations and onboarding, develops renewal and outreach strategies, recruits and mentors teams, manages budgets and financial performance, monitors property conditions and curb appeal, and ensures accurate records and compliance with company policies and applicable laws. It also provides reporting to internal and external contacts, including investors, and supports risk management and legal matters related to property operations.

Requirements

At least 5 years of progressive residential property management experience, with a focus on the Build-to-Rent sector.
At least 3 years of leadership experience, including team management and development.
Strong analytical skills, technology savvy, advanced Excel skills, and a forward-looking approach to BTR trends.
Proven track record of successful portfolio management and operational leadership.
Strong financial acumen and experience managing budgets and financial performance.
Excellent interpersonal and communication skills, with the ability to build and maintain positive tenant relationships.
Familiarity with property management software and technology solutions.
Knowledge of laws and regulations governing property management.
Strong technology literacy and understanding of property operation systems such as Knock, Yardi, and AI software.
Ability to access, input, and retrieve information from a computer or electronic device.
Ability to communicate positively, professionally, and effectively with residents, prospects, vendors, executives, investors, customers, coworkers, and others.
Ability to sit or stand for long periods and move around the work environment, including stairs and construction sites.
Ability to lift or move items weighing up to 25 pounds.
Ability to comply with company policies and procedures.

Nice To Haves

Bachelor's degree in business, real estate, property management, or a related field.
Certified Property Manager designation or certificate-based property management training credentials.
Texas real estate agent or broker license.

Responsibilities

Coordinate and implement portfolio-wide strategies for multiple properties to meet or exceed occupancy goals and maximize revenue.
Oversee on-site management and leasing staff, centralized portfolio support, and collaboration with company support teams, corporate departments, and other divisions.
Create efficiencies and cost-saving measures while improving team performance, resident engagement, and financial results.
Manage property operations team members, including resident support roles, leasing staff, portfolio and community managers, and service work order coordination.
Coordinate with department heads and corporate support for construction, marketing, leasing, accounting, and project-related or peak-season needs.
Work with marketing and leasing department heads to develop sales and marketing strategies, lease-up plans, and campaigns.
Streamline the on-site lease application process and guide exception processes in accordance with Rental Qualifying Criteria.
Build relationships with vendors for cross-promotional purposes.
Address resident concerns, resolve disputes, and maintain open communication with residents.
Develop proactive resident outreach and satisfaction survey strategies.
Oversee resident onboarding and move-out processes, including move-in experiences and orientation to property amenities and services.
Manage resident renewal campaigns with on-site staff and maintain accurate resident records in accordance with company and Fair Housing policies.
Recruit, train, and mentor on-site and centralized support teams; create quarterly development plans and staff projections for performance reviews, 30-60-90 plans, and scalability planning.
Partner with HR to update KPIs or evaluation measures as job scopes change.
Maintain working knowledge of property management software programs.
Develop and manage community budgets by analyzing financial statements, marketing information, and operational reports.
Monitor expenditures, utility consumption, and other property expenses for savings, efficiency, and budget compliance; work with Accounting to maintain financial control.
Audit lease documents and pre-lease reports quarterly for accuracy.
Monitor model-home ambience and cleanliness, tour paths, and general curb appeal through team oversight.
Review the website and report required changes to the corporate team.
Provide reporting to internal and external contacts, including investors, and respond to ad hoc questions, special projects, and interdepartmental requests.
Review asset management reports proactively and complete formal monthly reviews and variance reports.
Support business insurance or risk management coordination related to property operations and HOAs.
Ensure properties comply with local, state, and federal regulations, including fair housing laws and health and safety standards.
Manage property-management legal matters, including lease agreements, evictions, and other tenant-related issues.
Ensure completion of compliance training, fair housing processes, and on-site audits where applicable.