Regional Manager - Automotive Experience Required

Tire Discounters, Inc. • Richmond, VA

6d

About The Position

The Regional Manager oversees the operations and quality of Tire Discounters retail stores within an assigned region, ensuring compliance with company policies and procedures. The role recruits, hires, evaluates, and develops Sales Associates, Service Technicians, General Managers, and Service Managers; implements sales strategies; and maintains an active presence in stores to build a customer-oriented culture. Reporting to the Zone Vice President, the Regional Manager works with other departments to deliver the company’s core values, customer service, and programs consistently.

The Regional Manager builds and retains talent, develops team members and future leaders, and provides ongoing performance feedback. They support efficient store operations through visits, audits, adherence to policies and processes, and delivery of relevant programs. The role also communicates between stores and support functions, handles or delegates customer concerns, manages the region’s payroll budget and headcount in coordination with zone leadership and Talent, and helps protect company and customer assets.

Requirements

• Associate degree or relevant experience.
• 5–10 years of management experience within the automotive or tire industry.
• Previous multi-unit management experience and experience leading leaders of teams.
• Proven track record of developing high-performing teams and career progression within the industry.
• Strong background in operations.
• Valid driver’s license.
• Ability to think proactively and anticipate regional changes and needs.
• Strong ownership and accountability; willingness to help teams when needed.
• Proven ability to manage expectations, meet deadlines and deliverables, and handle competing priorities.
• Success in a heavily matrixed organization and ability to communicate effectively with cross-functional partners.
• Ability to respond quickly and solve problems to optimize regional performance.
• Customer-centric mindset and ability to seek new ways to exceed customer expectations and stay informed about trends and opportunities.
• Strong written and verbal communication and collaboration skills.
• Excellent organizational skills, including setting timelines and milestones and communicating progress.
• Business maturity, professionalism, interpersonal, leadership, analytical, and relationship-building skills.

Responsibilities

• Partner with talent acquisition and zone leadership to maintain a pipeline of candidates and anticipate staffing changes, store openings, acquisitions, and growth.
• Recruit, hire, evaluate, onboard, retain, and develop team members, ensuring people are appropriately placed and supported throughout their employment.
• Ensure team members understand and use available development resources and comply with company processes and non-negotiables.
• Develop high-performing team members and build a talent bench for the assigned region and zone.
• Provide consistent, fair performance feedback and address team member concerns, partnering with the HR Business Partner when appropriate.
• Ensure stores operate according to company standards, policies, and processes, and recommend operational improvements.
• Support and deliver company programs relevant to assigned locations.
• Conduct regular store visits and audits.
• Communicate company information to stores and ensure team members understand its purpose.
• Escalate concerns to appropriate teams and follow up to ensure stores receive support.
• Handle or delegate customer concerns and engage in customer issues promptly to support customer satisfaction.
• Manage the regional payroll budget, assess staffing and sales conditions, and coordinate headcount with Zone Vice Presidents and Talent.
• Limit risk exposure and protect company and customer assets and inventory.
• Implement sales strategies and maintain an active presence in stores to promote a customer-oriented culture.

Benefits

• Comprehensive benefits and total rewards program, including medical coverage and retirement planning.
• Robust classroom and online training program.
• Fully paid ASE training.
• Tool discount program for Tire Technicians and Service Technicians.
• Career advancement opportunities and defined career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree