Regional Manager at PLK Communities

PLK Communities•Norwood, OH

25d

About The Position

PLK Communities is seeking an experienced multifamily Regional Manager to lead the day-to-day administrative, financial, maintenance, and leasing operations of multiple communities. The role supports company growth by improving operational performance, developing on-site teams, identifying opportunities for improvement, and ensuring each community operates efficiently and profitably. The Regional Manager balances strategic portfolio oversight with hands-on support, builds strong relationships, inspires teams, and helps position communities for long-term success. The position provides leadership across personnel, administration, financial performance, maintenance, resident relations, marketing, and leasing. It includes setting and monitoring community goals; overseeing staff development and compliance; managing budgets and performance indicators; supporting property upkeep and capital projects; resolving escalated resident concerns; and developing strategies to strengthen occupancy, retention, and revenue. The Regional Manager may step in to support on-site operations when a Property Manager is absent and performs other reasonable duties consistent with company objectives and business needs. PLK Communities emphasizes a team approach, collaboration, accountability, strong leadership, and a shared commitment to excellence. The job description communicates primary responsibilities but may not cover every task, and team members are expected to undertake reasonable additional work supporting company objectives.

Requirements

Proven multifamily industry experience.
Strong leadership skills and a proactive leadership approach.
Solid understanding of property operations.
Strong business acumen.
Ability to drive financial performance, develop teams, and deliver an exceptional resident experience.
Ability to balance strategic oversight with hands-on support.
Ability to build strong relationships and inspire teams.

Responsibilities

Train, direct, develop, and supervise on-site personnel; support strong performance and professional growth.
Ensure company policies and procedures are consistently implemented and enforced.
Oversee hiring, onboarding, and retention of qualified property personnel.
Ensure compliance with applicable Federal and State Fair Housing and Civil Rights laws in employment-related matters.
Conduct annual performance reviews and provide ongoing coaching, feedback, and development opportunities.
Ensure employees complete required Grace Hill training by established deadlines.
Build a positive, accountable team culture that encourages collaboration, engagement, and operational excellence.
Establish and monitor monthly financial, occupancy, and business goals for each community.
Ensure properties are professionally operated, offices open on schedule, and office environments are clean, organized, and welcoming.
Ensure lease files are complete, accurate, and maintained according to company standards and applicable regulations.
Clearly communicate company policies, procedures, expectations, and operational updates to personnel.
Make informed business decisions that support community performance and company objectives.
Ensure operations comply with company policies and applicable laws, including Fair Housing, ADA, and FCRA requirements.
Evaluate property performance, identify operational challenges, and implement solutions to improve efficiency and support portfolio growth.
Partner with leadership on new initiatives, operational improvements, and integrating new communities into the portfolio.
Oversee rent collection, accurate payment posting, and adherence to collection procedures.
Analyze rental rates and market conditions and recommend rental increases when appropriate.
Develop and review annual operating budgets, identifying improvements, capital projects, and opportunities to improve financial performance.
Monitor property budgets, track variances, and provide timely explanations and corrective-action recommendations.
Review, approve, and submit invoices to the corporate office for payment according to company procedures.
Monitor revenue, expenses, occupancy, and overall property profitability.
Identify opportunities to increase revenue, control expenses, improve efficiency, and maximize community financial performance.
Ensure service requests are completed promptly, professionally, and to resident satisfaction.
Conduct weekly property walks to evaluate physical conditions, identify concerns, and maintain community standards.
Follow up daily on major maintenance projects to monitor progress, quality, and timely completion.
Respond promptly to emergencies and ensure appropriate communication and follow-up.
Partner with maintenance leadership to prioritize capital improvements, preventive maintenance, and projects that protect assets and enhance curb appeal.
Address escalated resident concerns and guide on-site teams in resolving resident issues.
Promote a service-oriented culture and coach personnel on resident communication and customer service expectations.
Monitor recurring resident concerns and identify ways to improve satisfaction, retention, and the resident experience.
Ensure resident interactions are professional, consistent, and compliant with company policies and applicable regulations.
Ensure on-site teams regularly shop competing communities and maintain current knowledge of rental rates, incentives, lease terms, amenities, policies, and property conditions.
Ensure vacant units are inspected, properly maintained, and ready for occupancy within established timelines.
Recommend and implement leasing strategies and promotional programs to address occupancy challenges and improve leasing performance.
Inspect curb appeal weekly and ensure communities maintain a competitive, market-ready appearance.
Analyze leasing activity and performance weekly, identify trends, and implement strategies to improve conversion rates and occupancy.
Maintain knowledge of multifamily trends, local market conditions, competitor activity, and emerging opportunities through industry publications and professional organizations.
Ensure quarterly market surveys are completed and use findings to guide pricing, marketing, and leasing strategies.
Collaborate with on-site teams on strategies supporting occupancy growth, resident retention, and revenue performance.
Evaluate market opportunities and recommend initiatives to strengthen each community's competitive position.
Lead respectfully and collaboratively by setting clear expectations, explaining decisions, and encouraging accountability.
Recognize and celebrate employee achievements and contributions.
Address performance concerns privately, professionally, and constructively, emphasizing coaching and improvement.
Communicate concerns directly with the appropriate employee and maintain confidentiality whenever possible.
Monitor employee performance, attendance, and productivity while providing consistent feedback and support.
Foster teamwork, open communication, professional development, and shared success.
Identify opportunities to develop future leaders and strengthen portfolio talent and performance.
Maintain strong working knowledge of on-site property management, assistant management, and leasing operations, providing hands-on support when needed.
Support daily on-site operations in the absence of a Property Manager while continuing to oversee the broader portfolio.
Provide leadership and operational guidance to promote consistency, accountability, and adherence to company standards across assigned communities.
Support company growth initiatives by helping teams adapt to evolving processes, business needs, and operational expectations.
Perform other reasonable duties and responsibilities consistent with company objectives and business needs.