Preferred Communities Case Manager

Jannus•Boise, ID

1d•Onsite

About The Position

The Preferred Communities (PC) Case Manager works within the Preferred Communities grant framework to provide intensive case management to eligible clients, including people with mental health or medical needs and women at risk. The role helps clients meet basic and specific needs, overcome barriers, and progress toward self-sufficiency while ensuring compliance with PC grant requirements. The position also manages interns from Boise State University (BSU) School of Social Work, including recruiting, screening, interviewing, supervising, and orienting interns, and maintaining collaboration between ANA and the school. The Case Manager works in a general office environment, in participant homes, and outdoors.

Requirements

Master’s degree in social work.
Licensed Master Social Worker (LMSW).
Ability to work effectively with refugee families from diverse backgrounds.
Commitment to Jannus’ mission.
Skills and experience developing culturally and linguistically appropriate services.
Organization and attention to detail.
Ability to take initiative and work independently when required while maintaining a team-oriented approach to service delivery.
Ability to interpret and follow applicable rules and guidelines.
Excellent verbal and written communication skills.
Successful completion of a criminal history background check after an offer of employment.
Access to a reliable vehicle and ability to provide transportation for self and refugees.
Verification of current state-required liability insurance.

Responsibilities

Assess client needs and eligibility for Preferred Communities services.
Maintain frequent contact with assigned clients at least monthly and more often as needed, including home visits when needed.
Help clients access and connect with external services and public benefits.
Coordinate with ANA staff and community providers to connect clients with services such as English classes, childcare, education, health care, immigration legal services, mental health and addiction services, disability services and benefits, and housing services.
Assist clients with attending service appointments and developing ways to travel to appointments independently.
Provide additional community and extended-cultural orientation as needed beyond the PIR period.
Ensure language interpretation and translation are provided as required by Office of Refugee Resettlement program guidelines.
Maintain case files and required client documentation, and prepare accurate, timely case notes in accordance with program guidelines.
Maintain and update the Preferred Communities database with client information, periodic assessments, resources and gaps, and referrals.
Close and transfer cases in a timely manner.
Conduct or contribute to outreach to local service providers and eligible populations.
Participate in Preferred Communities program network meetings.
Provide regular program reports to ANA management and funders.
Manage BSU School of Social Work interns, including recruiting, screening, interviewing, and supervising them.
Orient BSU School of Social Work interns and continue collaboration between ANA and the school.
Serve as a point of contact for intern questions and concerns.
Maintain regular and predictable attendance.