Preferred Communities Case Manager
About The Position
The Preferred Communities Case Manager works within the Preferred Communities grant framework, providing intensive case management to clients who meet program eligibility criteria, including those with mental health or medical needs and women at risk. The role helps clients meet basic and specific needs, overcome barriers, and make progress toward self-sufficiency while ensuring compliance with grant requirements. The position also recruits, orients, and supervises interns from the BSU School of Social Work and maintains collaboration between ANA and the school. The Case Manager assesses client needs and eligibility; maintains regular contact with assigned clients, including home visits as needed; and connects clients with external services and public benefits. The role coordinates referrals and access to services such as English classes, childcare, education, health care, immigration legal services, mental health and addiction services, disability services and benefits, and housing. The Case Manager supports clients with appointments and transportation planning, provides additional community and cultural orientation when needed, ensures required interpretation and translation, and maintains timely case files, notes, and program database records. Additional duties include closing and transferring cases, conducting or contributing to outreach, participating in program network meetings, reporting to ANA management and funders, and serving as a contact for intern questions and concerns. Work takes place in a general office, participants’ homes, and outdoors. The position requires driving to participants’ homes in varied weather and may involve lifting up to 25 pounds. Applications are accepted through November 17, 2026; a cover letter and resume are required.
Requirements
- Master’s degree in social work.
- Licensed Master Social Worker (LMSW) required.
- Ability to work effectively with refugee families from diverse backgrounds.
- Commitment to Jannus’ mission.
- Skills and experience developing culturally and linguistically appropriate services.
- Organization and attention to detail.
- Ability to take initiative and work independently when required while maintaining a team orientation toward service provision.
- Ability to interpret and follow applicable rules and guidelines.
- Excellent verbal and written communication skills.
- Completion of a criminal history background check after an offer of employment.
- Access to a reliable vehicle and ability to provide transportation for self and refugees.
- Verification of current state-required liability insurance.
Responsibilities
- Conduct assessments to determine client needs and eligibility for Preferred Communities services.
- Maintain frequent contact with assigned clients at least monthly and more often as needed, including home visits when needed.
- Help clients access and connect with external services and public benefits.
- Coordinate with ANA staff and community providers to connect clients with services, including English classes, childcare, education, health care, immigration legal services, mental health services, addiction services, disability services and benefits, and housing services.
- Assist clients with attending appointments and help them develop ways to travel to appointments independently.
- Provide additional community and extended-cultural orientation as needed.
- Ensure language interpretation and translation are provided as required by Office of Refugee Resettlement program guidelines.
- Maintain case files and required client documentation, and keep accurate, timely case notes in accordance with program guidelines.
- Maintain and update the Preferred Communities database with client information, periodic assessments, resources and gaps, and referrals.
- Close and transfer cases in a timely manner.
- Conduct or contribute to outreach to local service providers and eligible populations.
- Participate in Preferred Communities program network meetings.
- Provide regular program reporting to ANA management and funders.
- Recruit, screen, interview, orient, and supervise interns from the BSU School of Social Work.
- Continue collaboration between ANA and the BSU School of Social Work.
- Serve as a contact for questions and concerns.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
