Program Manager, Global Communities

Healthcare Information and Management Systems Society•,

2d•Remote

About The Position

The Program Manager, Global Communities plans, facilitates, and implements volunteer activities and programming for clinical communities and other global community initiatives within HIMSS Global Communities, under the direction of the Manager, Global Communities. The position supports the tactical delivery of community programming and works directly with speakers, volunteer leaders, and partners on agendas, meetings, and implementation. It also supports key volunteer groups, resource and deliverable development, and strategies to grow HIMSS’s global presence using data analytics. The role oversees volunteer and thought-leadership activities, committee processes, meetings, speaker coordination, member engagement, virtual education, website content, marketing and communications workflows, event support, and performance reporting. It involves coordinating projects and stakeholders across HIMSS locations and time zones, developing community resources and communications, and tracking program, speaker, and deliverable performance against established metrics.

Requirements

Bachelor’s degree in healthcare, informatics, project management, policy, or a related field.
At least three years of project management experience in the association industry or a healthcare organization; experience working with volunteer groups is preferred.
Ability to coordinate multiple projects, groups, meetings, and activities.
Strong proficiency with Outlook, Microsoft Office, SharePoint, web-based survey and collaboration tools, and web conferencing tools; ability to learn database software such as Salesforce and Marketo.
Problem-solving, analytical, and abstract-thinking skills, with the ability to implement projects using effective project management and communication skills and ongoing communication vehicles such as eNewsletters.
Excellent written and verbal communication skills, including the ability to speak publicly to internal teams, virtual audiences, and strategic partners about HIMSS work and Clinical Informatics activities.
Ability to work effectively independently and as part of a team with coworkers, volunteers, and other organizations, including across HIMSS geographic locations.
Strong organizational, detail-oriented, planning, and time-management skills, and the ability to determine effective and innovative strategies for assigned projects.
Must reside in one of the eligible states: AL, CA, CO, DC, DE, FL, GA, IL, IN, KS, KY, MA, MD, ME, MI, MO, NC, NH, NJ, NV, NY, OH, PA, SC, TN, TX, UT, VA, VT, WA, or WI.

Nice To Haves

Experience working with volunteer groups.

Responsibilities

Plan, facilitate, and execute volunteer and community-focused activities, projects, presentations, communications, and programs; conduct follow-up, including meeting minutes and action items.
Manage annual committee appointment processes, track action items and deliverables, and develop agendas and action plans.
Schedule, prepare, and facilitate community, committee, and volunteer group meetings, including cross-time-zone scheduling; develop agendas with volunteer leaders, distribute materials, and track follow-up actions.
Coordinate speakers and prospective speakers, including identification, invitations, confirmations, briefings, logistics, materials, and follow-up.
Support volunteer groups and members in producing resources and deliverables for himss.org and educational virtual meetings; organize community eNewsletter content and news items; support community initiatives across channels.
Create and manage quarterly engagement for new community members.
Execute virtual programming for communities and external partners, including speaker management, publications, and marketing; develop learning objectives with partners and members and manage programs from planning through delivery and follow-up.
Coordinate with internal marketing and communications teams; oversee relevant website content, eNews distribution, and other channels, and establish workflows and deliverables for clinical informatics initiatives, including social media.
Support strategic relationship activities and benefit fulfillment for sponsored events related to HIMSS Events, as well as other topic-related initiatives.
Project-manage other HIMSS Enterprise thought-leadership efforts as appropriate.
Welcome new members, maintain member-group databases, and provide general customer service.
Monitor program, speaker, and deliverable performance against metrics and report progress and insights to the Manager, Global Communities.