Global Technology Program Manager

Bank of America • Plano, TX

2d • Onsite

About The Position

The GT Workspace Business Analytics Lead delivers strategic business analytics, reporting, and insights supporting workplace management, space planning, occupancy optimization, and location strategy across Global Technology. The role partners with Workforce Distribution and the BMC reporting team to translate complex data into actionable intelligence, inform executive decisions, and drive continuous improvement through data-driven recommendations.

The position also defines program controls, processes, procedures, reporting cadence, decision governance, and stakeholder ways of working. It works with project sponsors, cross-functional teams, and project managers to develop scopes, deliverables, resources, work plans, budgets, and timelines for change initiatives; monitor milestones and performance indicators; manage risks; and report progress to managers and stakeholders. The role is based in an office-oriented culture, with role-specific flexibility, and is a first-shift position with a 40-hour workweek.

Requirements

• At least 7 years of experience in business analytics, business intelligence, reporting, workforce planning, workplace strategy, corporate real estate analytics, finance, or related disciplines.
• Strong analytical and problem-solving skills, including the ability to interpret complex datasets and communicate actionable insights.
• Advanced experience with Microsoft Excel, PowerPoint, and other reporting and visualization tools.
• Experience developing executive dashboards, scorecards, and management reporting.
• Strong verbal, written, and presentation communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Experience partnering with cross-functional stakeholders and senior leadership teams.
• Strong organizational skills and attention to detail.

Nice To Haves

• Experience supporting workplace management, corporate real estate, occupancy planning, or space utilization initiatives.
• Experience with forecasting, capacity planning, workforce planning, or scenario modeling.
• Knowledge of workplace management systems, occupancy tools, or portfolio management platforms.
• Experience developing automated reporting solutions and data governance processes.
• Ability to influence decision-making through data-driven recommendations.
• Strong business acumen and strategic thinking capabilities.
• Experience working within a large, complex, matrixed organization.
• Continuous improvement mindset and experience identifying and implementing process efficiencies.

Responsibilities

• Lead the development and maintenance of workspace analytics requirements, dashboards, scorecards, and executive reporting.
• Analyze occupancy, capacity, utilization, allocation, and portfolio data to identify trends and opportunities.
• Develop standardized reporting methodologies and governance practices that support data integrity and consistency.
• Support recurring executive reporting and ad hoc analytical requests.
• Provide analytical support for workplace transformation initiatives, consolidations, restacks, refreshes, and location strategy efforts.
• Conduct scenario analysis and business impact assessments to support strategic decisions.
• Partner with stakeholders to evaluate workspace requirements and optimize resource allocation.
• Deliver recommendations that balance business needs, employee experience, and portfolio efficiency.
• Collaborate with Workplace Management, Business Support, Corporate Real Estate, Technology, and Line of Business partners.
• Consult with stakeholders to identify reporting requirements and analytical opportunities.
• Present findings and recommendations to senior leaders and serve as a trusted advisor on workspace data, trends, and business performance metrics.
• Support cross-functional initiatives requiring analytical expertise and reporting alignment.
• Identify opportunities to improve data quality, reporting automation, and analytical capabilities.
• Support integration and validation of data from multiple workplace and business systems.
• Develop KPIs and performance measures to monitor workspace effectiveness.
• Analyze employee workspace behaviors and portfolio performance to identify optimization opportunities.
• Lead process improvement initiatives to increase efficiency and reporting accuracy.
• Maintain documentation, business requirements, and reporting inventories; promote continuous improvement, innovation, and operational excellence.
• Define program controls, processes, procedures, reporting cadence, decision governance structures, and stakeholder ways of working.
• Work with sponsors, cross-functional teams, and project managers to develop initiative scope, deliverables, resources, work plans, budgets, and timing.
• Track program milestones and status, develop program plans, and measure progress against ongoing KPIs.
• Analyze and address program risks, and produce reports for managers and stakeholders.
• Identify requirements for cross-functional teams and external vendors to perform in alignment with program objectives.
• Coordinate with other program managers to identify risks and opportunities across projects and lead decision-making toward effective resolutions.
• Meet with stakeholders to provide transparency into project issues and decisions, build positive relationships, uncover root causes, identify opportunities, and make recommendations.

Benefits

• Benefits eligible; the company provides paid time off and other employee benefits, resources, and support.
• Eligible to participate in the annual discretionary incentive plan; award eligibility is based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed