Global Technology Program Manager

Bank of America•Pennington, AL

23h•$140,000 - $173,400•Onsite

About The Position

The GT Workspace Business Analytics Lead delivers strategic business analytics, reporting, and insights to support workplace management, space planning, occupancy optimization, and location strategy across Global Technology. The role partners with Workforce Distribution and the BMC reporting team to turn complex data into actionable intelligence, support executive decision-making, and drive continuous improvement through data-driven recommendations. The position develops and maintains workspace analytics, dashboards, scorecards, executive reporting, standardized reporting methodologies, and governance practices. It analyzes occupancy, capacity, utilization, allocation, employee workspace behaviors, and portfolio performance; supports workplace transformation and location strategy initiatives; and conducts scenario analysis and business impact assessments. The role also provides recurring executive reporting and ad hoc analysis, develops KPIs, improves data quality and reporting automation, validates data across systems, and maintains business requirements and reporting documentation. Working with Workplace Management, Business Support, Corporate Real Estate, Technology, Line of Business partners, project sponsors, project managers, and other program managers, the role defines program controls and governance, develops plans and budgets, tracks milestones and performance, manages risks, and reports progress. It consults with stakeholders on requirements and analytical opportunities, presents findings to senior leaders, and recommends ways to balance business needs, employee experience, and portfolio efficiency. The position is based at 1300 American Blvd, Hopewell Building 3, Pennington, New Jersey. The bank describes its culture as in-office, with role-specific flexibility. The role is on first shift and scheduled for 40 hours per week.

Requirements

7+ years of experience in business analytics, business intelligence, reporting, workforce planning, workplace strategy, corporate real estate analytics, finance, or related disciplines.
Strong analytical and problem-solving skills, including the ability to interpret complex datasets and communicate actionable insights.
Advanced experience with Microsoft Excel, PowerPoint, and other reporting and visualization tools.
Experience developing executive dashboards, scorecards, and management reporting.
Strong verbal, written, and presentation communication skills.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Experience partnering with cross-functional stakeholders and senior leadership teams.
Strong organizational skills and attention to detail.

Nice To Haves

Experience supporting workplace management, corporate real estate, occupancy planning, or space utilization initiatives.
Experience with forecasting, capacity planning, workforce planning, or scenario modeling.
Knowledge of workplace management systems, occupancy tools, or portfolio management platforms.
Experience developing automated reporting solutions and data governance processes.
Ability to influence decision-making through data-driven recommendations.
Strong business acumen and strategic thinking capabilities.
Experience working within a large, complex, matrixed organization.
Continuous improvement mindset with experience identifying and implementing process efficiencies.

Responsibilities

Lead requirement development and maintenance of workspace analytics, dashboards, scorecards, and executive reporting.
Analyze occupancy, capacity, utilization, allocation, portfolio, and employee workspace behavior data to identify trends and optimization opportunities.
Develop standardized reporting methodologies and governance practices to ensure data integrity and consistency.
Support recurring executive reporting and ad hoc analytical requests.
Provide analytical support for workplace transformation initiatives, consolidations, restacks, refreshes, and location strategy efforts.
Conduct scenario analysis and business impact assessments to support strategic decision-making.
Partner with stakeholders to evaluate workspace requirements and optimize resource allocation.
Deliver recommendations that balance business needs, employee experience, and portfolio efficiency.
Collaborate with Workplace Management, Business Support, Corporate Real Estate, Technology, and Line of Business partners.
Consult with stakeholders to identify reporting requirements and analytical opportunities.
Present findings and recommendations to senior leaders and serve as a trusted advisor on workspace data, trends, and business performance metrics.
Support cross-functional initiatives requiring analytical expertise and reporting alignment.
Identify opportunities to improve data quality, reporting automation, and analytical capabilities.
Support integration and validation of data from multiple workplace and business systems.
Develop KPIs and performance measures to monitor workspace effectiveness.
Lead process improvement initiatives to increase efficiency and reporting accuracy.
Maintain documentation, business requirements, and reporting inventories; promote continuous improvement, innovation, and operational excellence.
Define program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders.
Work with project sponsors, cross-functional teams, and assigned project managers to develop scope, deliverables, required resources, work plans, budgets, and timing for change initiatives.
Monitor execution of tasks by tracking program milestones and statuses, developing program plans, and measuring progress against ongoing KPIs.
Analyze and address program risks, and produce program reports for managers and stakeholders.
Identify requirements for cross-functional teams and external vendors to perform in alignment with program objectives.
Coordinate with other program managers to identify risks and opportunities across projects and negotiate decisions for efficient and effective resolution.
Meet with stakeholders to provide transparency into project issues and service decisions, build positive relationships, investigate root causes, identify opportunities, and make recommendations.