Case Manager (Pediatrics Experience Preferred)

CHAS Health • Spokane, WA

12d • $81,473 - $119,646

About The Position

The Case Manager supports patients with qualifying needs in achieving their health goals and improving health outcomes, helping improve the overall health of the communities served by CHAS Health. The role identifies high-risk patients, provides case management and care coordination, supports chronic condition management and patient-centered care planning, and helps patients obtain needed resources. It also addresses social drivers of health by identifying barriers and facilitating connections to primary care. The Case Manager collaborates with patients, multidisciplinary CHAS Health teams, and external partners to promote continuity of care across settings; provides or facilitates education for patients, families, and caregivers; and travels to patients’ homes or community locations as needed. The position also performs other assigned duties, including supporting CHAS Health’s mission and core values.

The role may be filled by a Registered Nurse, Licensed Social Worker, or another professional with a qualifying license or certification. Work includes frequent communication and computer use, patient and care-team interaction, and travel to homes and community locations. The position may involve sitting for extended periods in a vehicle and entering and exiting it multiple times a day, including at locations with uneven walkways, stairs, or limited accessibility.

Requirements

• Registered Nurse pathway: Bachelor’s or associate’s degree in nursing from an accredited school of nursing.
• Registered Nurse pathway: Two years of RN experience.
• Registered Nurse pathway: Washington RN license required upon hire and eligibility to obtain an RN license in Idaho.
• Licensed Social Worker pathway: Master’s degree in social work from an accredited university.
• Licensed Social Worker pathway: Valid state licensure as an Independent Clinical Social Worker, Licensed Advanced Social Worker, or Licensed Mental Health Counselor.
• Other qualifying licensures may include CDP, SUD-P, LCSW-A, LASW-A, LMHC, or LMHC-A.
• Excellent customer service and oral and written communication skills.
• Compassion for patients.
• Valid driver’s license and proof of insurance.
• Ability to work well in a team environment and multitask in a fast-paced work environment, including anticipating future needs.
• Computer skills.
• BLS (CPR/AED) certification.
• Ability to precept students.
• Commitment to supporting a safe and respectful environment.
• Ability to meet the stated physical demands, including lifting and moving up to 10 pounds regularly and up to 25 pounds occasionally, and traveling to patient homes and community locations.

Nice To Haves

• At least two years of experience in a community health setting.
• Experience in case management.
• Experience with electronic health records.
• Case Management Certification, including Certified Case Manager (CCM).

Responsibilities

• Identify and evaluate high-risk patients using available reporting, including monitoring healthcare utilization.
• Perform case management and coordinate care to improve patient outcomes, including chronic condition management, developing patient-centered care plans, and facilitating necessary resource acquisition within scope.
• Support patients with social driver of health needs by identifying barriers and facilitating connection back to primary care.
• Collaborate with patients, CHAS Health multidisciplinary teams, and external partners to support continuity of care across healthcare settings.
• Provide or facilitate patient, family, and caregiver education, including support for patient-centered health action plans within scope.
• Travel to provide or facilitate in-home or community visits for patients as needed.
• Perform other assigned duties, including supporting the CHAS Health Mission and Core Values.
• Precept students.

Benefits

• Annual milestone bonus of $500 for every year worked, up to $5,000, for eligible employees.
• Medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of annual paid time off for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree