Preferred Communities Case Manager

Nationalities Service Center•Philadelphia, PA

3d•$48,000 - $50,000•Hybrid

About The Position

The Preferred Communities (PC) Case Manager provides case management supports to eligible newcomers through NSC’s Preferred Communities Intensive Case Management (ICM) and GAPS programs. The role serves clients with Office of Refugee Resettlement (ORR)-eligible status. For clients enrolled in the three-month GAPS service period, the Case Manager provides referrals and connections to public benefit systems, school enrollment, healthcare, and other supportive services. For PC ICM clients enrolled for six months to two years, the Case Manager helps establish a self-sufficiency service plan, connects clients to appropriate resources, provides healthcare navigation, and supports progress toward self-sufficiency. Services must be culturally and linguistically appropriate. The position interacts internally with NSC staff and externally with clients, visitors, social services representatives, medical providers, and community members. It involves access to sensitive NSC and client information, which must be handled with integrity and professionalism. The Case Manager reports directly to the Director of Newcomer and Health Services and participates in team and department activities as necessary.

Requirements

At least one year of case management experience or experience working within the refugee and immigrant community.
High school diploma or equivalent.
Strong interpersonal skills and the ability to interact compassionately, courteously, cooperatively, and professionally with diverse groups.
Ability to manage multiple tasks, set priorities, meet deadlines, and schedule time efficiently.
Ability to organize tasks, follow up, and follow through with attention to detail in a fast-paced environment.
Ability to work cooperatively with others.
Awareness of local resources and ability to identify additional resources that can benefit clients and their households.
Ability to adhere to NSC policies and procedures and attend required NSC in-services.
Ability to maintain confidentiality and handle sensitive client and organizational information professionally.

Nice To Haves

Bilingual skills in English and Ukrainian, Haitian Creole, Dari, or Pashto.
BSW or MSW degree.

Responsibilities

Complete eligibility screeners and needs assessments for Preferred Communities programs to determine client eligibility and whether short-term or intensive case management is appropriate.
Conduct client intake and other meetings, including home visits and client accompaniments as needed.
Collaborate with clients on self-sufficiency plans and monitor progress toward goals.
Use a person-centered and culturally responsive approach that respects household self-determination and autonomy.
Adhere to Trauma Informed Care, Empowerment Approach, and Assertive Engagement principles.
Provide referrals and intake services, including connections to public benefits, school enrollment, healthcare coordination, state ID and employment document applications, and other supportive services.
Build trusting relationships with clients to foster engagement in work toward self-sufficiency.
Coordinate and advocate with external agencies, including County Assistance Offices and medical providers.
Complete case-related activities and data entry within agency and funder timelines.
Contribute to program compliance through periodic case file reviews and other compliance tasks as directed by the program manager.
Conduct activities in accordance with funder and NSC guidelines.
Participate in occasional outreach and awareness-raising activities, including external events and distribution of materials, as needed.
Attend relevant workshops or professional groups as necessary to maintain professional knowledge and licensure.
Follow NSC confidentiality guidelines and appropriately handle sensitive information.
Attend relevant internal and external meetings to promote communication and resource development.
Complete department-related special projects as directed by the supervisor and perform other duties within the scope of the position.